Non existent service Walthamstow E17

[EvilApoclypse]

any help ?

[EvilApoclypse]

And now they are saying end of June. Anyone feel like they are being taken for a ride by VM ? I don't understand how they can be so wrong with their date. What a joke

[Jen_A]

Hi EvilApoclypse,

I am really sorry that you are experiencing a poor connection.

Fault reference F001820971 requires a Cat C resegmentation. 

This can be a lengthy process, as it often requires planning permissions from the local authority to dig up roads or public pathways.

In the meantime, you can stabilise your connection further by connecting to the Superhub whilst in modem mode.

[EvilApoclypse]

thanks for the reply Jen_A.

i don't really see how this going to stabilise my connection but ill give it a try.

do we have a date for completion yet and has planning permission been granted by walthamstow council yet ?

[dogfood]

I'm in E17 and have been quoted end of june as well (my issues started in october).

Still, we don't need to wait until the end of June do we as we are going up to 100mb in May (or is that 100k?) according to the rollout schedule.

[EvilApoclypse]

i dont think they are gonna do anything in this area till the double speed roll out. so we are stuck with this pants connection till then it would seem.

average packet loss 26%

average latency 85.ms

average jitter 67ms

cant even hold a connection to a pc MMO with the above stats. constant server disconnections. how did virgin let their service get this bad in this area before doing anything about it.

[dogfood]

When I mentioned the doubling of speed I was taking the p155

Mine will rocket up to at least 5-10mb if doubled

[EvilApoclypse]

VM need to stabilize connections not just double them. no good haveing a 100mb connection if its dropping packets of data.

dogfood you said you was having this problem from october ? was you given a reference for this then ? i think i may had problems from then just didnt report it till december. VM said this fault started around dec 4th 2011

[dogfood]

Here you go mate, link to the thread I started:

http://community.virginmedia.com/t5/Up-to-50Mb-broadband/Appalling-service-in-E17/td-p/753831

[EvilApoclypse]

i see. think ill be on the phone to claim another 2 months compo