No broadband. Due to phone fault?

[Ryoichi]

Hello,

i'm having problems with my connection. The router can't syncronize, so i was checking the website (via phone) to know any known fault but seems like it has only been reported a phone one.

Service Disruption

a loss of your Virgin Media Phone service

Reported on: Tue 31 Jan 2012, 07:12 PM
Estimated fix time: Tue 31 Jan 2012, 11:10 PM
Fault reference: F001875955

Can it be the cause to my broadband disruption as well even if the website doesn't seem to recognize it?

Thanks in advance!

[Ryoichi]

I've tried to perform the online test and says:

Please check your equipment

It looks like your equipment is either switched off or not connected properly.

The equipment is connected and swtiched on and i also tried to reset it but no luck, still flashing.

Anyone have any idea? Or a similar problem?

[Ryoichi]

Phone problem seems solved, but still no broadband connection.

Poor service.

[Jen_A]

Hi Ryoichi,

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.