Network Access Denied (Solihull B90)

[SiobhanB]

Hi,

My internet's been down for about three days, my status screen is showing Network Access: Denied.

I phoned Virgin and they said there was a local issue, but can the whole area really be down for three days?

Maybe I'm expecting too much, but I'm not sure if I've been fobbed off.

Thanks.

Siobhan.

[Graeme_H]

Hi SiobhanB,

I have sent you a PM regarding this.

Regards,

Graeme Halvorsen
Help and Support Forum Team 

[Binton3]

Hi Siobhan,

Did you get up update to this as I am in the same area, area 12.

See the following threads of the issues and problems in Solihull and Birmingham for your education:

http://community.virginmedia.com/t5/Up-to-50Mb-broadband/Broadband-B92-issues/m-p/1050903#M103218

http://community.virginmedia.com/t5/Up-to-50Mb-broadband/B90-Area-12/m-p/1048755

http://community.virginmedia.com/t5/Up-to-50Mb-broadband/Very-Slow-and-Inconsistent-Broadband-Speeds...

http://community.virginmedia.com/t5/Up-to-50Mb-broadband/Who-s-Got-Slow-broadband-Still-LOOK-HERE/m-...

[uxa595]

same problem :/

[Skaro]

Hi

I've got this exact same issue now - I'm in the WA7 region. The status for my region says broadband is fine but clearly it isn't!!

Help!

Mike.

[Ralph_R]

Hi All,

If you are still experiencing difficulties then please post a new thread detailing them, including the information described here and a traceroute to bbc.co.uk, and we'll look into them for you.

Piggy-backing onto an existing thread makes it more difficult for us to assist you initially, and to keep track of any developments. Individual threads reduce the chances of a post 'slipping through the net'.