on 19-09-2011 19:50
We've had decent Internet over the summer while the students have been away, but surprise surprise, now the lag has come back and we're getting anywhere from 200 to 2000ms with intolerable levels of packet loss.
We don't plan on putting up with it this time, we were told that work had been done, and that the area had been subject to infrastructural upgrades months ago. If things don't improve within the next week or so, we'll be cancelling and looking elsewhere.
on 22-09-2011 18:13
on 22-09-2011 18:40
22-09-2011 18:55 - edited 22-09-2011 19:20
Tracing route to bbc.co.uk [18.104.22.168]
over a maximum of 30 hops:
1 * 143 ms 8 ms 10.147.208.1
2 302 ms 8 ms 14 ms leed-core-1b-ae3-2198.network.virginmedia.net [22.214.171.124]
3 58 ms * 14 ms leed-bb-1b-as5-0.network.virginmedia.net [126.96.36.199]
4 * * * Request timed out.
5 25 ms 126 ms 16 ms nrth-bb-1b-as2-0.network.virginmedia.net [188.8.131.52]
6 * 22 ms * nrth-tmr-2-ae6-0.network.virginmedia.net [184.108.40.206]
7 * 75 ms 23 ms tele-ic-1-as0-0.network.virginmedia.net [220.127.116.11]
8 15 ms 207 ms * pos6-1.rt0.thdo.bbc.co.uk [18.104.22.168]
9 192 ms 236 ms 155 ms 22.214.171.124
10 * 361 ms 137 ms virtual-vip-231.thdo.bbc.co.uk [126.96.36.199]
27-09-2011 10:57 - edited 27-09-2011 11:11
This really is pathetic...
http://www.pingtest.net/result/47592798.png - 27/09/2011 09:50 - 180ms / 198ms / 14%
http://www.pingtest.net/result/47563884.png - 26/09/2011 20:17 - 347ms / 686ms / 16%
http://www.pingtest.net/result/47541845.png - 26/09/2011 13:48 - 695ms / 1228ms / 56%
http://www.pingtest.net/result/47433275.png - 24/09/2011 15:16 - 394ms / 725ms / 13%
http://www.pingtest.net/result/47325089.png - 22/09/2011 18:08 - 1410ms / 2685ms / 10%
http://www.pingtest.net/result/47323435.png - 22/09/2011 17:38 - 642ms / 1149ms / 12%
http://www.pingtest.net/result/47322695.png - 22/09/2011 17:25 - 663ms / 1104ms / 16%
http://www.pingtest.net/result/47322369.png - 22/09/2011 17:18 - 197ms / 241ms / 37%
http://www.pingtest.net/result/47321072.png - 22/09/2011 16:52 - 472ms / 763ms / 15%
http://www.pingtest.net/result/47318179.png - 22/09/2011 15:52 - 832ms / 1482ms / 42%
http://www.pingtest.net/result/47314128.png - 22/09/2011 14:26 - 153ms / 207ms / 32%
http://www.pingtest.net/result/47268300.png - 21/09/2011 17:01 - 961ms / 1749ms / 41%
http://www.pingtest.net/result/47261681.png - 21/09/2011 14:59 - 135ms / 174ms / 6%
http://www.pingtest.net/result/47256599.png - 21/09/2011 13:06 - 446ms / 793ms / 20%
http://www.pingtest.net/result/47255027.png - 21/09/2011 12:25 - 344ms / 643ms / 9%
http://www.pingtest.net/result/47231363.png - 20/09/2011 22:45 - 123ms / 193ms / 2%
http://www.pingtest.net/result/47210249.png - 20/09/2011 15:51 - 92ms / 104ms / 0%
http://www.pingtest.net/result/47207742.png - 20/09/2011 15:02 - 852ms / 1655ms / 29%
It's not even at peak times.. it's pretty much all day. From 10:30AM until 1:00AM the Internet is unusable.
And it's blamed on "upstream utilisation" as if it's some kind of natural phenomenon. It's entirely Virgin's fault for selling way, WAY beyond capacity.
In the short term Virgin will make more money, but they're going to end up with such a terrible reputation that they won't be able to find customers anywhere.
on 27-09-2011 11:27
I too am in the LS6 area, in Hyde park. (022). I can only connect from around 2am to 10am!!! The rest of the day, it will take nearly a minute to load a full webpage, and half the time, it times out in the process! I do not understand why you continue to take in new customers when you cannot even provide the service for existing ones!
Half my trace routes time out. I would post pingtest and speedtests but their webpages won't even load at the moment.
"In the short term Virgin will make more money, but they're going to end up with such a terrible reputation that they won't be able to find customers anywhere."
I think a court case is in order for them to realise they cannot get away with it. You are breaching your contract.
on 02-10-2011 16:47
I have checked the status of the utilisation issue affecting you (F001745077) and the estimated fix date is currently set to the week ending 14/10/2011. Again, please accept our apologies for any inconvenience caused.
on 02-10-2011 16:54
I can see that James has replied in your other thread here. As an update, a confirguration change was made on the 30th September in order to alleviate the load and you have now moved to another, less congested upstream. Can you advise whether you have noticed any improvement?
02-10-2011 17:19 - edited 02-10-2011 17:21
I too am in the hyde park area and can confirm that the speeds are very slow.
My thread is here with my stats: http://community.virginmedia.com/t5/Up-to-30Mb-and
It does sometime pick up but only around 12-2am (if at all).
As a side note, it seems as if the connection has got progressively worse in the past 2 weeks (roughly)