on 19-05-2012 17:39
You state once againg there are faults at my end.
As my previous post states i have had an engineer visit assuring me there is no problem at my end and the fault lays elsewhere, so i do not want another pointless engineer visit.
What i do want is the fault reference number as promised, the status of the netwotrk fault plus a resolve to my long running problems
on 22-05-2012 21:21
I have checked your connection, if there was any outage in your area it has since been resolved, as has been advised by my colleagues, we are seeing stats on your connection that indicate that only an engineer visit will resolve your current issue.
I do apologies for the confusion, but the only way to resolve this is a technician.
Please reply to my colleagues PM so that we can resolve your issue.
04-06-2012 13:40 - edited 04-06-2012 13:43
I had a second engineer visit over a week ago now, left it a while to see how things went.
Sorry to doubt your obsevations but this engineer new his onions so to speak and tweeaked my wifi settings from auto to a specific channel & seemed to add a restricter to the line into my super hub.
He left me his name number but i have not needed them as the connection has not dropped out once since his visit.
Upgaded to 2 x tivo boxes + 100mb in last few days and still no problems....happy customer once again.
Obviously some techs are more savy than others
Many thanks all who helped