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Making Waves
mumblez
Posts: 8
Registered: ‎20-12-2010

Internet Service keeps disconnecting / dropping / cutting off

Each time this happens, your service page say's there is no problem, but there really is a problem, this is extremely irritating, I'm having the exact problem everybody else is who are here reporting the same problem.

 

I urge you to keep the service status pages accurately updated.

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Making Waves
mumblez
Posts: 8
Registered: ‎20-12-2010

Re: Internet Service keeps disconnecting / dropping / cutting off

log.jpg

 

Power levels for upload and download are fine, hard wired connection to router.

 

Status page kept saying 'In progress' for 'Provision State'

 

 

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Super-Solver
Lee_G
Posts: 5,521
Registered: ‎16-03-2010

Re: Internet Service keeps disconnecting / dropping / cutting off

Hi mumblez

 

We need to arrange for an engineer to call out to take a look at your connection as your downstream power leveles are too high (currently sitting at 12dB). I have sent you a Private Message, could you please reply with the times you're available for an engineer and we will get this sorted for you.

Regards,

Lee Grant

Help & Support Forum Team


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Making Waves
mumblez
Posts: 8
Registered: ‎20-12-2010

Re: Internet Service keeps disconnecting / dropping / cutting off

Thanks Lee, I've just replied.

 

Here's a screenshot of the downstream page if it helps further:

 

2010-12-29_110302.png

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Good to Know
Alan_P
Posts: 587
Registered: ‎30-03-2010

Re: Internet Service keeps disconnecting / dropping / cutting off

Hi mumblez,

Can you give us an update after your tech has been please.

Regards,

Alan Paul

Help & Support Forum Team


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Making Waves
mumblez
Posts: 8
Registered: ‎20-12-2010

Re: Internet Service keeps disconnecting / dropping / cutting off

Will do

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Making Waves
mumblez
Posts: 8
Registered: ‎20-12-2010

Re: Internet Service keeps disconnecting / dropping / cutting off

Updated screenshot (thanks Alan)

 

11.jpg

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Human Answer Bank
pippincp
Posts: 3,618
Registered: ‎03-01-2010

Re: Internet Service keeps disconnecting / dropping / cutting off

[ Edited ]

Best to copy and paste what you want shown. Although you can see it no-one else can until the image is passed by a mod.


mumblez wrote:

Updated screenshot (thanks Alan)

 

11.jpg


 

__________________________________________________________________________________________________________________________________________________________________________________________________________________ Please note: I have no connection with Virgin Media. All posts are my own opinion only.
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