on 27-12-2010 19:57
Each time this happens, your service page say's there is no problem, but there really is a problem, this is extremely irritating, I'm having the exact problem everybody else is who are here reporting the same problem.
I urge you to keep the service status pages accurately updated.
on 27-12-2010 20:06
Power levels for upload and download are fine, hard wired connection to router.
Status page kept saying 'In progress' for 'Provision State'
on 29-12-2010 09:38
We need to arrange for an engineer to call out to take a look at your connection as your downstream power leveles are too high (currently sitting at 12dB). I have sent you a Private Message, could you please reply with the times you're available for an engineer and we will get this sorted for you.
on 29-12-2010 19:20
Can you give us an update after your tech has been please.
29-12-2010 19:37 - edited 29-12-2010 19:37
Best to copy and paste what you want shown. Although you can see it no-one else can until the image is passed by a mod.
Updated screenshot (thanks Alan)