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Crafty
Zeratos
Posts: 39
Registered: ‎04-04-2011

Inquiries

[ Edited ]

Hiya,

 

I have a few questions and hope I can get some answers as soon as possible;

 

 

  • I've had a 50mb cable connection for the past 6 months. Can I downgrade to a lower plan and how will this impact the contract? Will I have to renew another contract to 12 months?
  • Am I able to put my service on hold for a period of a few months due to me being out of the country, such that I do not pay for a few months but still fulfill the 12 month minimum?
  • How long does it take to cancel a contract if the above two is not possible or can I specify a cancellation date?

 

 

Much thanks!

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Trust Me, I’m a Doctor
DJ-Shadow
Posts: 1,637
Registered: ‎09-03-2010

Re: Inquiries

Hello

 

You will need to contact VM for the answers too these, call 150 and use the option of I am thinking of leaving.

 

It takes 1mths notice to cancel a contract if you are under a contract of 12mths then you will need to pay a cancellation fee.

 

Mike

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Crafty
Zeratos
Posts: 39
Registered: ‎04-04-2011

Re: Inquiries

Alright, I'll ring them up today. Thanks

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Super-Solver
Rose_R
Posts: 6,092
Registered: ‎08-06-2010

Re: Inquiries

Hi Zeratos,

 

Have your queries now been answered by our Customer Care team?

Regards,

Rose Rafferty

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