INTERNET down got bad help from CS got moved onto 10meg from 50 now thats down as well :(

[sc00terx]

HI

was on the 50 meg its been on and off  for a few days  then off  made the call to CS  no help second call  no help  third call  they  put me on 10 meg as it was working fine so i was told  and  on monday i would go back on  50 when the  problem was fixed

so waited for about  90mins then  i was back on  at 10meg  for about 40mins then  off

now i am on via a network 3 mobile dongle  

and i have a bad feeling that when monday  comes they will mess up my tv pack as they have done in the past  my billing will be out of synk and  a bit of a mess and all for nothing 

bad  CS and  rong info given on a few calls  even  got to talk about my acoung with out giveing my password  at all hmm

so for now am  on my  slow  3 mobile BB  as my fast  VM CM is  stop

[sc00terx]

Hi update on my post

on the 20th  i rang and got my  none working 10 meg to go back  to my none working  50  so that was fine  i new  even when it when back to the 50 it mite not have been fixed but today i got  10meg  so rang and was told they could not  put me back on the 50 till monday  so i rang back and then again then i got some one that got what i was on about they  put me back on 50  its working to a point  40ish meg  but i am now back on the service  when i was told that was not going to happen till monday 

so now  i am back on at (50) meg  but with a speed issue  but i will give this a bit of time  and see if it  gets better  later today

to me this shows that you you need to keep trying with the cs  if the first person does not  look like they  know what they are doing  ring back  and try again

[sc00terx]

Hi speed its geting back to normal

48/49 meg

will keep a eye on it 

thanks to all the members for the  help info chat  not so much the  staff  sorry