High Jitter Gaming Problems 50 Mb [ Edited ]

[Loverclad]

Totally Frustrated ,reading forums trying to find a solution but there is similar issues but no direct answer.

Started last thursday night after a sudden brake down on the internet at 01:00 AM respectively.

I have tried it on wireless ,wired router restarts and all the general way of repairing it ,didnt work out.

I called VM 3 times ,at one point they said there is a problem on the server ,then claimed that there is no problem on their end..

The truth which i couldnt explain the people on the phone(i have to say that there is people on there which do not understand what Jitter is ,how are they suppose to help me in advanced problems?)is that my DL speed is good but my upload speed doesnt pass 1.5 mb..and when you come to the more dramatic part .

The Ping is cathastrophic..High packet loss and high Jitter whenever i use the PC i doesnt get better.I believe there is  a problem with the HUB or from VM side.

With this high jitter and ustable internet GAMING is impossible which is the only reason i switch to this 50 mb and VM.

 I am not happy with the support coming from the phone end and wanted to try forums out.I hope this will be fixed soon since i am tired of small inquries happening every now and then..

Hope to hear from you soon ,

Best

Loverclad

My awesome Ping

http://www.pingtest.net/result/44669231.png

My unstable Speeds

 http://www.speedtest.net/result/1415869356.png

Sometimes goes 50 mb DL and 1.5 UL average

http://www.speedtest.net/result/1415873962.png

[Reaper]

The Maidenhead server is terrible, I always get bad stats from it, try London or MK.

[Loverclad]

okey thats what i am doing (and if you add that there is going to more people using this net,is it possible to play games on this net these days?)

here is the result .B ..it is not satisfactory still.At work i get a A grade with 1 jitter 25 ping.(8 mb connection)

http://www.pingtest.net/result/44671370.png

http://www.speedtest.net/result/1415890513.png

[Loverclad]

http://www.pingtest.net/result/44672124.png

after 10-15 minutes its a joke..

[Loverclad]

My job is on the net and related to the games ,if this is not solved i will have to change my isp.Also this will(since im the owner of the building)end as no VM service in this building ever..


I am overfrustrated ,do i have to spend time here after work trying to solve this issue? and work for you guys?.Do i get paid here?I call i wait 10 minutes..i post no one around..

Is there anyone who really is knowledgeable and can manage to solve problem around here?

[Freedom86]

Each time you post to your thread, you 'bump' it - to the end of the qeue. Threads are replied to after 4ish days atm and everytime you respond you put yourself to the back. Either wait for a repsonse - or call the helpdesk.

Sorry :/

And I really do mean the sorry as I am having the same problems with no resolution yet after 2 weeks...

[Neil_D]

Hi Loverclad,

I have identified an issue with the configuration of the network segment you are connected to which is causing very high utilisation on your upstream channel. I have passed this to our network teams to investigate and will post a reference number here as soon as I receive it.

[Loverclad]

I am awaiting it with 4 eyes open.I hope there will be explanation how does this problem occurs and where does it come from.

Thanks,

Loverclad

[Chris_K]

Hi Loverclad

I have sent you a PM, can you please reply with the information requested and we will look into this for you.

[Dave_O]

Hi Loverclad,

The necessary configuration changes have now been made. Can you please re-test and let us konw how you get on?

Thanks