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One to Watch
glmrs5
Posts: 5
Registered: ‎12-02-2012

Extremely slow speeds in the BN2 Area

I'm supposed to be getting 50 mb, and about a week or two ago i was! Over the last few days internet has dropped significantly (like 0.5mb - 3mb connections), and as a sign of how bad it is, i can't even loads the speedtest.net page to see what speeds i'm getting. The internet has been terrible off and on since we got it in September- we get about a week of 50mb connections and then it disappears for a few weeks. We've had several people over to see whats wrong, they all said different things, (the last guy said that VM are over subscribed in the BN2 area) 

It's starting to irritate me that we aren't getting what i'm paying for, please could you take a look:

 

 

 

Downstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPowerSNRDocsis/EuroDocsis locked
LockedQAM2562655616000 Kbits/sec298750000 Hz3.7 dBmV43.2 dBHybrid
LockedQAM2562555616000 Kbits/sec290750000 Hz4.3 dBmV42.5 dBHybrid
LockedQAM2562955616000 Kbits/sec306750000 Hz4.4 dBmV42.9 dBHybrid
LockedQAM2563055616000 Kbits/sec314750000 Hz4.2 dBmV42.8 dBHybrid
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown

Upstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPower
LockedATDMA110240 Kbits/sec45800000 Hz49.8 dBmV
LockedATDMA310240 Kbits/sec27400000 Hz48.3 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
 

Primary Downstream Service Flow
Downstream(0)
SFID3598
Max Traffic Rate53000000 bps
Max Traffic Burst3044 bytes
Mix Traffic Rate0 bps

Primary Upstream Service Flow
Upstream(0)
SFID3597
Max Traffic Rate5140000 bps
Max Traffic Burst8160 bytes
Mix Traffic Rate0 bps
Max Concatenated Burst8160 bytes
Scheduling TypeBest Effort
Please use plain text.
Proof’s in the Pudding
zootlewurdle
Posts: 482
Registered: ‎03-11-2010

Re: Extremely slow speeds in the BN2 Area

Your modem stats look ok and considering you've got two upstream channels it's a fair bet you're on some pretty new hardware at VMs end.

 

Suggest you check out this thread here for details on some additional info to post, such as a trace route.

 

http://community.virginmedia.com/t5/Up-to-50Mb-broadband/Speed-Problems-Read-this-checklist-first/td...

 

Also state whether you're working wired or wireless.

 

Do the problems arise only during evenings and weekends, or all the time?

 

Have you tried disabling any firewalls and virus protection and then testing again.

 

If it is an over subscribed area you'll need to wait for a VM forum tech to answer and confirm that.  You'd need to leave a thread unbumped for 3 to 7 days for a tech to see it.  Bumping sends it to the back of their queue.

----------------------------------------
cmbg15-2-0 Overutilised since at least January 2011.
http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/Update-for-Cambridge-users-on-cmbg15-2-0/td-p/358435
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One to Watch
glmrs5
Posts: 5
Registered: ‎12-02-2012

Re: Extremely slow speeds in the BN2 Area

Hello, 

 

thanks for the quick response!

 

I am working both wirelessly and wired, and both have the same outcome. Slow internet speeds from last week were both morning, afternoon, and evening (as far as i can tell, it was consistent)

 

Wirelessly - I went to the gamershell site, started downloading two files, waited a minute and the combined transfer rate was between 25-50 kB/s (which is 200 - 400 Kb/s)

 

I just did a speedtest on www.uswitch.com:

Download speed:
0.3Mb

Upload speed:
2.1Mb

 

Trace route...

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rob>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 * 90 ms 136 ms 10.10.148.1
2 * 55 ms 37 ms brig-core-2a-ae4-2572.network.virginmedia.net [80.3.65.53]
3 10 ms 44 ms * glfd-bb-1a-ae6-0.network.virginmedia.net [213.105.159.153]
4 131 ms 32 ms 161 ms glfd-bb-1b-ae0-0.network.virginmedia.net [213.105.172.6]
5 * 26 ms 9 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.105.159.46]
6 * 131 ms 17 ms tcl5-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
7 * 17 ms 261 ms 212.58.239.249
8 * * * Request timed out.
9 * * * Request timed out.
10 6 ms 54 ms 143 ms 132.185.254.142
11 * * 78 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]


Trace complete.

C:\Users\Rob>

 

I am just about to experiment with turning off firewalls and such.. but the problem is the same for everyone in the house.

 

What's bumping? Sorry if this is obvious.. 

 

Thanks,

Rob.

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Proof’s in the Pudding
zootlewurdle
Posts: 482
Registered: ‎03-11-2010

Re: Extremely slow speeds in the BN2 Area

Well the timeout and slow speed from your first hop isn't a good sign.

 

Bumping, posting a new message to an existing thread in order to bump the thread onto the first page of threads.

----------------------------------------
cmbg15-2-0 Overutilised since at least January 2011.
http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/Update-for-Cambridge-users-on-cmbg15-2-0/td-p/358435
Please use plain text.
One to Watch
glmrs5
Posts: 5
Registered: ‎12-02-2012

Re: Extremely slow speeds in the BN2 Area

[ Edited ]

So everytime you reply it gets bumped to the first page? :\

 

I've turned off my AVG.. nothing.. i also turned off the flooding thing on my super hub. Did nothing. This problem has been going on since September! Before christmas they said there was a fault in our area to be fixed on january 25th.. come January 25th the internet was indeed back to 50mb.. but since about the 2/3rd of February its been less than 3MB/s which is rediculous. (and for the record, now they are saying that there was never a fault in the area and denying the whole thing)

 

Everytime we phone up the helpline they tell us their sending an engineer (saying that it was the previous engineers fault for not fixing it).. then the engineer comes and says that virgin media is the problem!!

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rob>ping bbc.co.uk -t

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=147ms TTL=244
Reply from 212.58.241.131: bytes=32 time=49ms TTL=244
Reply from 212.58.241.131: bytes=32 time=89ms TTL=244
Reply from 212.58.241.131: bytes=32 time=10ms TTL=244
Request timed out.
Reply from 212.58.241.131: bytes=32 time=12ms TTL=244
Reply from 212.58.241.131: bytes=32 time=86ms TTL=244
Request timed out.
Reply from 212.58.241.131: bytes=32 time=12ms TTL=244
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.241.131: bytes=32 time=45ms TTL=244
Reply from 212.58.241.131: bytes=32 time=17ms TTL=244

Ping statistics for 212.58.241.131:
Packets: Sent = 18, Received = 9, Lost = 9 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 147ms, Average = 51ms

 

I just want it fixed.

 

Rob.

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One to Watch
glmrs5
Posts: 5
Registered: ‎12-02-2012

Re: Extremely slow speeds in the BN2 Area

[ Edited ]

 

Tuesday 14th February 12.39am.. Can't load any websites -

 

Trace route
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rob>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 48 ms * 26 ms 10.10.148.1
2 * * * Request timed out.
3 33 ms * * glfd-bb-1a-ae6-0.network.virginmedia.net [213.105.159.153]
4 46 ms 131 ms 45 ms glfd-bb-1b-ae0-0.network.virginmedia.net [213.105.172.6]

5 14 ms * 9 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.105.159.46]
6 * * * Request timed out.
7 95 ms * * 212.58.239.249
8 * * * Request timed out.
9 22 ms * 33 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
10 23 ms * 135 ms 132.185.254.142
11 69 ms * * virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

12 * * * Request timed out.
13 74 ms 89 ms 86 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]


Trace complete.

 

Oh and i'm still losing lots of packets..

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rob>ping bbc.co.uk

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=42ms TTL=244
Request timed out.
Reply from 212.58.241.131: bytes=32 time=113ms TTL=244
Request timed out.

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 113ms, Average = 77ms

C:\Users\Rob>ping bbc.co.uk -t

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=28ms TTL=244
Request timed out.
Reply from 212.58.241.131: bytes=32 time=80ms TTL=244
Reply from 212.58.241.131: bytes=32 time=70ms TTL=244
Reply from 212.58.241.131: bytes=32 time=13ms TTL=244
Reply from 212.58.241.131: bytes=32 time=108ms TTL=244
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.241.131: bytes=32 time=48ms TTL=244
Request timed out.
Reply from 212.58.241.131: bytes=32 time=33ms TTL=244
Reply from 212.58.241.131: bytes=32 time=27ms TTL=244
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.241.131: bytes=32 time=123ms TTL=244
Request timed out.
Reply from 212.58.241.131: bytes=32 time=22ms TTL=244
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.241.131: bytes=32 time=34ms TTL=244
Request timed out.
Reply from 212.58.241.131: bytes=32 time=59ms TTL=244
Reply from 212.58.241.131: bytes=32 time=36ms TTL=244
Reply from 212.58.241.131: bytes=32 time=118ms TTL=244
Request timed out.
Reply from 212.58.241.131: bytes=32 time=81ms TTL=244
Request timed out.
Reply from 212.58.241.131: bytes=32 time=45ms TTL=244
Reply from 212.58.241.131: bytes=32 time=57ms TTL=244
Reply from 212.58.241.131: bytes=32 time=39ms TTL=244
Reply from 212.58.241.131: bytes=32 time=49ms TTL=244
Reply from 212.58.241.131: bytes=32 time=16ms TTL=244

Ping statistics for 212.58.241.131:
Packets: Sent = 35, Received = 20, Lost = 15 (42% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 123ms, Average = 54ms

 

EDIT: and just incase it's different in any way from before:

Downstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPowerSNRDocsis/EuroDocsis locked
LockedQAM2562655616000 Kbits/sec298750000 Hz6.7 dBmV43.2 dBHybrid
LockedQAM2562555616000 Kbits/sec290750000 Hz7.2 dBmV43.0 dBHybrid
LockedQAM2562955616000 Kbits/sec306750000 Hz7.3 dBmV43.2 dBHybrid
LockedQAM2563055616000 Kbits/sec314750000 Hz7.1 dBmV43.0 dBHybrid
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown

Upstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPower
LockedATDMA120480 Kbits/sec45800000 Hz49.0 dBmV
LockedATDMA320480 Kbits/sec27400000 Hz47.5 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
Please use plain text.
Making Waves
pjosborne
Posts: 9
Registered: ‎19-10-2010

Re: Extremely slow speeds in the BN2 Area

[ Edited ]

I feel your pain. I'm in BN2 as well and typing this over my Three Mobile mifi connection – my 50Mb connection is once again totally unusable (pings over 1000ms / 40% packet loss). I am now pretty much at the point of cancelling my account as I've come to the conclusion Virgin can't or won't resolve this issue.

 

We've had three engineer visits in the past three months, four replacement superhubs, a brand new cable from the house to the cabinet and nothing has made the slightest difference (we had two weeks of reasonable speed after the new cable went in, but I think that was just coincidental). What really irks me is the constant VM replies (on the phone and in this forum) of "there is very high utilization of the upstream UBR for your connection, the fix date is [insert random date here]' This has been going on intermittently since December 2009. I've held on for so long as the service is great when it runs at 50meg, but I'm at the point that I'd take a steady 5-10Mb connection over the **bleep** we currently have.

 

Not sure what complaining to Ofcom will achieve, but am sorely tempted to complain to the ASA about the current claims in the TV ad campaign. Seriously, if Usain Bolt came to BN2 he'd need to be able to run fast :smileyhappy:

 

Peter

 

 

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Crafty
m1lly
Posts: 35
Registered: ‎09-12-2011

Re: Extremely slow speeds in the BN2 Area

I'm in BN1 area and have been having terrible service since after christmas. 

 

Most faults given to you on this forum will say it's due to be fixed at the end of the month, but as soon as someone else reports the same fault, they will tell that person it's due to be fixed next month etc.

 

Been happening like this since October now...

 

I finally complained to the ISPA and Virgin phoned me. They told me they don't expect anything to be fixed in Brighton until June/July.

 

I'm thankfully only paying £10 for my service every month from now until it's fixed and we are out of contract after only having been with Virgin since December. This means we can cancel at any time without penalty.

 

 

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Clever-clogs
DribDrib
Posts: 72
Registered: ‎31-01-2011

Re: Extremely slow speeds in the BN2 Area

It happens every year. They don't expect a fix until June/July. Coincidentally, when the students go home. Then it goes crazy again in September/October. When the students come back! How strange!

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Wizard
Mike_Brad
Posts: 368
Registered: ‎26-01-2012

Re: Extremely slow speeds in the BN2 Area

Hi glmrs5

 

I have taken a look at your modem and at this time am not seeing any problems with the connection.

 

The network at this time is also showing very low usage  when sending dater to the modem I am seeing no loss and you please run a test from gamefiles.virginmedia.com and post your findings thanks  


Michael Bradley
Help & Support Forum Team


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