on 01-09-2010 11:05
Hi wonder if anyone can help please.
Since Thursday last week I've been having problems with my internet cutting out, usually after
two reboots of the modem and router the connection is up and running again.
I have now determined that the disconnect happens every twelve hours at 7.30am or pm on the dot!
I have tried only resetting the router on occasion & also just the modem but this does not solve the
problem, each time I have to reboot both in order to get connected again.
I don't think the 7.30 timing is relevant but I do think the 12 hour interval is.
Modem details: Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 298750000 306750000 314750000 N/A
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 39 40 41 N/A
Modulation 256QAM 256QAM 256QAM N/A
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
(dBmV) 4.96 4.74 5.73 N/A
(dB) 38.26 38.26 39.40 N/A
Codewords 1 0 0 N/A
Codewords 293 364 287 N/A
Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
(Hz) 42800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
(dBmV) 47.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0
Modem Event Log
Cable Modem Event Log
First Time Last Time Priority Description
Thu Aug 26 04:30:29 2010 Thu Aug 26 04:30:29 2010 Critical (3) Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:
Thu Aug 26 04:30:29 2010 Thu Aug 26 04:30:29 2010 Error (4) T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:*
Thu Aug 26 04:30:29 2010 Thu Aug 26 04:30:29 2010 Critical (3) REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:*
Thu Aug 26 04:30:33 2010 Thu Aug 26 04:30:33 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:*
Thu Aug 26 04:30:45 2010 Thu Aug 26 04:30:45 2010 Warning (5) RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**
Thu Aug 26 17:33:56 2010 Thu Aug 26 17:33:56 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:*
Time Not Established Time Not Established Warning (5) MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**
Thanks in advance for any help, sods law is that I was only thinking last week 'I never have any problems with my internet'!
on 01-09-2010 14:08
if its happening each day on the dot im wondering if for some reason ur system is only issuing a 12hr IP address which would be weird and when thats up its not renewing the lease.
on 01-09-2010 15:51
Thanks for the reply, would the IP address change then? I'll make a note of it now and then
check again after it goes down at 7.30pm tonight.
on 01-09-2010 16:25
no the ip would not change as once you are assigned a new one it will give the last known one bakc to you.
Once it does off can you access the modem at http://192.168.100.1 and post the stats and modem logs.
Make sure you try this and post the longs before you try and reset the modem as that will clear the logs
on 01-09-2010 19:44
Well just got caught off guard, went down at 7.26pm, four minutes early.
Two reboots of router & modem and I'm back up and running, 'til 7.26am no doubt.
Couldn't access modem logs once disconnected, no changes showing in logs.
Thanks for the replys.
on 01-09-2010 19:47
if you wasn;t able to access the modem logs then its not a DHCP problem as you would get on the modem still.
To rule out the router can you try the conenction without your router. connect it an hour or so before the conenction drops and see if you can stay online with a direct connection
on 02-09-2010 07:41
Tried with modem direct to computer, no disconnect at 7.30am.
Rebooted and attached router, no internet, rebooted both again and it's now on.
So there's a problem with the router then. I already did a factory reset over the weekend so
do I need to ask for a new router?
Thanks again for the replies
on 02-09-2010 19:48
As regular-ish as clockwork, 7.24pm disconnected.
Rebooted router twice, with no luck, then modem and router once and now back up and running
Join me tomorrow for the next exciting (yawn) update
on 03-09-2010 11:38
I would recommend you leave this post for 2-4 days until a VM tech gets to see it as they read messages by last rely date (oldest first) so posting every 12-24 hours will delay a reply and keep placing your to the back of the queue