Customers using the VMNG300 (50mb) Modem

[swt4ajp]

Hi me again witha nother tech page

for the people experiancing problems with the VMNG300 (50mb) Modem please look though this

first open up internet explorer

then type http://192.168.100.1

then you will see this screen

then click downstream

highlight everything then copy and paste to here

then click upstream

same again copy and paste

then click operational configuration

same again copy and paste

then please do the following

then go to start > Run > (or by pressing and "R") and type CMD

once the black screen has appreared type: Ping www.google.co.uk

that will bring up results like this:

then type: Tracert www.google.co.uk

that will show this screen

and then after that type: Pathping www.google.co.uk

you should then be shown a screen like this:

after you have all the information you need you will have 3 sets of results to show us to make it easier to help you all like the picture below

after you have done that and got all the results then you need to click the top left hand corner the black box with c:\

then click EDIT > Select all

click the black box again and click EDIT > Copy

and then come back on here and then paste it

any problems please reply and ill be happy to help

thanks