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Emerging Talent
weesharon
Posts: 7
Registered: ‎05-10-2010

Bad upload speed

[ Edited ]

I have recently had the superhub installed and my upload speed has reduced, Could somebody please have a look and see if they can find any reason for the slow speeds. I have unticked both firewall features and Ip flood detection.

 

Last two tests:

 

http://www.speedtest.net/result/1190335304.png    

 

 

http://www.speedtest.net/result/1190337029.png

 

Sometimes the speed is around 0.50

 

http://i146.photobucket.com/albums/r258/couchie_01/VM1.jpg

http://i146.photobucket.com/albums/r258/couchie_01/VM2.jpg

http://i146.photobucket.com/albums/r258/couchie_01/VM3.jpg

 

Thank you for any help :smileyhappy:

 

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Emerging Talent
weesharon
Posts: 7
Registered: ‎05-10-2010

Re: Bad upload speed

Anybody?

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Wizard
stratoc568
Posts: 227
Registered: ‎20-02-2011

Re: Bad upload speed

theres a load of threads on this appearing, I have same issue your upload should be double what it is http://i146.photobucket.com/albums/r258/couchie_01/VM3.jpg as I understand it, it has reduced to a lower platform that is more noise tolerant, as i said theres a few threads on this looks like a super hub problem. The max raw bit rate should be double what it is showing in your link.

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Emerging Talent
weesharon
Posts: 7
Registered: ‎05-10-2010

Re: Bad upload speed

Thanks for replying stratoc568,

 

I was wandering if you got the problem fixed?

 

Or

 

Do i call 150 for somebody to fix it from the VM end or do they send an engineer out?

 

Thanks again

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Human Answer Bank
pippincp
Posts: 3,617
Registered: ‎03-01-2010

Re: Bad upload speed

[ Edited ]

I've seen many other posts regarding the upstream rate which appears to be yet another problem with the superhub.

 

There are a lucky few who have managed to get a 50Mb modem as a replacement and it's fixed the problem straight away. They are very few and far between though and by no means guaranteed you'd get one.

 

Thankfully I had my 50Mb before this superdud was released so have had no problems.

 

 As there are many that don't have a problem with it I can only assume there is a "big" bad batch of superduds out there.

 

Either that or there is a firmware problem relating to the kit at the UBR you are connected to.

 

Whatever I'm off to Infinity next month so I'll be able to report on how that performs as opposed to VM. Should prove interesting.

 

If you want to ring in call 0800 052 0431 and hope for UK support (mornings seem to be best).

 

__________________________________________________________________________________________________________________________________________________________________________________________________________________ Please note: I have no connection with Virgin Media. All posts are my own opinion only.
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Wizard
stratoc568
Posts: 227
Registered: ‎20-02-2011

Re: Bad upload speed

[ Edited ]

hi, no have decided to live with it. it hasnt disconnected since it was installed, and everyone i know at work has the same problem, i am getting just over 1 meg up and over 30 down and ping doesnt go over 20, im happy with this, and don't want to swap for one that may disconnect or need reboots, due to the number of hubs doing this im guessing it's a sensitivity issue, also guessing maybe fixed by fireware?

my connection:

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel323000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+

Downstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPowerSNRDocsis/EuroDocsis locked
LockedQAM25615855616000 Kbits/sec323000000 Hz5.6 dBmV43.5 dBHybrid
LockedQAM25615555616000 Kbits/sec299000000 Hz5.5 dBmV43.9 dBHybrid
LockedQAM25615655616000 Kbits/sec307000000 Hz5.7 dBmV44.1 dBHybrid
LockedQAM25615755616000 Kbits/sec315000000 Hz5.9 dBmV43.6 dBHybrid
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown

Upstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPower
LockedTDMA710240 Kbits/sec37500000 Hz52.4 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV


Primary Downstream Service Flow
Downstream(0)
SFID5334
Max Traffic Rate32220000 bps
Max Traffic Burst3044 bytes
Mix Traffic Rate0 bps

Primary Upstream Service Flow
Upstream(0)
SFID5333
Max Traffic Rate1111000 bps
Max Traffic Burst8160 bytes
Mix Traffic Rate0 bps
Max Concatenated Burst8160 bytes
Scheduling TypeBest Effort

Current System Time:Thu Mar 10 18:18:19 2011
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Emerging Talent
weesharon
Posts: 7
Registered: ‎05-10-2010

Re: Bad upload speed

Still no reply from any VM staff :smileysad:

 

My latest upload speeds:

 

http://www.speedtest.net/result/1201444009.png

 

 

http://www.speedtest.net/result/1201464169.png

 

:smileysurprised:

 

 

 

 

 

 

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Padawan
hjf288
Posts: 61
Registered: ‎13-03-2011

Re: Bad upload speed

Did you try calling them up?

 

I got an engineer coming to look at mine tomorrow

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Wizard
John_HH
Posts: 250
Registered: ‎11-01-2011

Re: Bad upload speed

Hi weesharon,

We are currently looking at how the Superhub interacts with certain types of network router and if this could possibly be reducing upload speeds.

 

As and when we get further information we will make it available to you.

 

Regards,

John H

Help & Support Forum Team




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Emerging Talent
weesharon
Posts: 7
Registered: ‎05-10-2010

Re: Bad upload speed

Thank you for your reply :smileyhappy:

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