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A regular II
neilhewett76
Posts: 102
Registered: ‎25-02-2010

Re: Any Problems with 50Mb srvice in Slough?

Morning All,

 

Right i spoke to someone eles yesterday, BB been up and down all day. 0845 454 1111. Sounded like an desk in the UK :smileysurprised

 

I have been told that when your BB router/modem leaves the house it goes to another router at the exchange, service complex whatever. which is STMS1. He also noted a Signal Noise Ratio fluctuation. The router seemed to be where the problem is. They hope to have a fix next week, 8th 9th, supposibley.

 

But i was also advised that because i am changing to 100mb i will probably go off to a different router which may cure the problem. Lets hope so!

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Settled in nicely I
stevieuk
Posts: 10
Registered: ‎26-06-2011

Re: Any Problems with 50Mb srvice in Slough?

engneer came fixed the power levels  but i still got the dissconnects  have to  wait till this router problems fixed i guess

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A regular I
Axeman
Posts: 125
Registered: ‎17-02-2011

Re: Any Problems with 50Mb srvice in Slough?

My connections been fine for 4 days and no disconnects so far.

 

The real test comes when it rains though :robotindifferent:  

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A regular II
neilhewett76
Posts: 102
Registered: ‎25-02-2010

Re: Any Problems with 50Mb srvice in Slough?

Well nearly a week into use of 100mb and even though i am paying alot of money i still dont have a stable connection 24/7. Has been up and down several times over the last week, finally contacted Virgin yesterday and spoke to a very knowledgeable woman who informed me that a technical team are looking in to the problem. Everyone on the same cable as me has the dissconnects. I am SL1 5LF. I have a ticket number F001661331, if anyone from Virgin is reading to be able to post an update.

 

Woman on the phone yesterday advised she estimated 12th July, going to give it till then before calling again and saying something else......paying for a service i am not receiving.

 

As this now relates to 100mb will create a new subject and post link on this one this evening if you wants updates on my progress.

:smileysad:

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A regular II
neilhewett76
Posts: 102
Registered: ‎25-02-2010

Re: Any Problems with 50Mb srvice in Slough?

just thought i would put this up

 

 

My Broadband Ping - 100mb
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A regular I
Axeman
Posts: 125
Registered: ‎17-02-2011

Re: Any Problems with 50Mb srvice in Slough?

Ouch looks nasty.

 

The good news is they phoned (automated network team guff) me and said they fixed the problem.

 

I have not had a single disconnect for 10 days now :smileyvery-happy:

 

Look at my graph almost as smooth as a babys bum:

 

 

My Broadband Ping - VM50LineTest

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A regular II
neilhewett76
Posts: 102
Registered: ‎25-02-2010

Re: Any Problems with 50Mb srvice in Slough?

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