(Acton) Came back to 50mb, wish I hadn't... [ Edited ]

[garmcqui]

Well, I had 50mb for months, before it became unusable.  So I switched back to the 10mb service, and back to my trusty Ambit modem.  Speeds were great (albeit limited to 10mb) and 100x more usable than the 50mb service. 

So, I was reliably informed by VM that the over utilisation issue on my local hub was fixed, so thought I'd upgrade and enjoy blisteringly fast downloads again.....Big mistake.

The jerkiness and constant buffering on steaming media is back to haunt me. 

This is my thinkbroadband monitor from yesterday (10mb service):

And this is mine so far today:

Pingtest results:

 

Tracing route to bbc.co.uk [212.58.241.131]

Over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    27 ms    29 ms     7 ms  10.245.148.1

  3   110 ms    19 ms    11 ms  brnt-core-1b-ae1-1431.network.virginmedia.net [2

13.104.146.165]

  4    55 ms    54 ms    33 ms  brnt-bb-1b-as1-0.network.virginmedia.net [213.10

5.174.249]

  5    33 ms    25 ms    12 ms  brnt-bb-1a-ae0-0.network.virginmedia.net [213.10

5.174.225]

  6    41 ms    15 ms   162 ms  glfd-bb-1b-as1-0.network.virginmedia.net [212.43

.163.105]

  7    36 ms   161 ms    10 ms  glfd-tmr-1-ae5-0.network.virginmedia.net [213.10

5.159.46]

  8    17 ms    17 ms    39 ms  tcl5-ic-1-as0-0.network.virginmedia.net [62.253.

185.78]

  9    14 ms    10 ms    58 ms  212.58.239.249

 10   103 ms    14 ms    29 ms  212.58.238.149

 11    70 ms    84 ms    38 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Trace complete.

Startup Procedure Procedure Status Comment Acquire Downstream Channel 298750000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+

Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 74 55616000 Kbits/sec 298750000 Hz 1.9 dBmV 42.5 dB Hybrid Locked QAM256 73 55616000 Kbits/sec 290750000 Hz 2.2 dBmV 42.5 dB Hybrid Locked QAM256 77 55616000 Kbits/sec 306750000 Hz 1.8 dBmV 42.5 dB Hybrid Locked QAM256 78 55616000 Kbits/sec 314750000 Hz 1.0 dBmV 41.7 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 43.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow Downstream(0) SFID 3898 Max Traffic Rate 53000000 bps Max Traffic Burst 3044 bytes Mix Traffic Rate 0 bps Primary Upstream Service Flow Upstream(0) SFID 3897 Max Traffic Rate 5140000 bps Max Traffic Burst 8160 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 8160 bytes Scheduling Type Best Effort

Can this be looked into, as I'm sure it's just going to get worse as the evening progresses (don't worry, will update later)...

Thanks,

Gareth

[firas3_16]

I'm in Acton also (Greenford specifically, Area 21), and these are my results :

 

Incredibly slow, for weeks now.

I usually remote login from my work, and check my e-mails etc, used to be fine, but last few weeks it's been as if I'm on dialup, I click on a button and wait 2 or 3 seconds before a response comes.

I have relatives in the same area, all experiencing slow down as well, my brother had his internet completely cut off, called support, was told an engineer will come 2 days later, and the following day received an automated call saying it was fixed, but the speed is still slow.

Can someone respond please ? it is unbearable at the moment, and things only seem to be back on track at 1am until 6am, which is really redundant, as most of us have work the next day, and this kind of service is not much use.

[firas3_16]

Here's the BBMax test (I forgot to add I'm also on the supposed 50Meg service) :

http://www.speedtest.bbmax.co.uk/results.php?t=1326654598&v=14705045

 

These results are from a wired connection by the way, so it couldn't be faster from my side.

[James_MM]

Hi garmcqui

Sorry to hear that you are having issues with the broadband speeds in your area.

I have had a look into the issue and discovered that there is an open fault ticket for high utilisation, on ref F001761613, this has an estimated resolved date of 28/03/2012.

[GMAN73]

its outrageous that VM upgrade people when they know that areas are over utilised.  VM are going downhill, whats it going to be like when they double the speeds

[garmcqui]

28th MARCH?

This is proposterous! Why did Mark_Wilco tell me this fault was restored?

Re: F001761613 - any update? on 30-12-201115:30

Hi garmcqui

Ticket F001761613 is showing as restored.

[garmcqui]

Hi garmcqui

Ticket F001761613 is showing as restored.

[Mike_Brad]

Hi  garmcqui

Sometimes faults can be closed as fixed and then be opened again. This will happen when we find the fault is happening again from what I can see this is what’s has happened with this ticket and we are now working on this to get it resolved .

[one2freee]

I just had my broadband terminated out of charge as same problem in Greenford area. I dunno why they have sold me the service they cant provide yet chrged me so much a month not so good