50mb - Getting no where near it. Ever.

[NepentheZ]

Hi, I've recently become a virgin customer. And the day of install, I was getting 40meg DL and 12 meg upload. Perfect.! Ever since the first day, I get poor to very poor connections. Usually around 15-20meg download and 1-2 upload. today, I'm getting speeds like the ones below...

[PureEnergy]

Hey iv'e been getting the same... Seems virgin have been reducing speeds for about a month now. ever since 100Mb came out... how suprising that is

[NepentheZ]

Any chance I could get some kind of a response?

[NepentheZ]

Seriously, NO help?

[luks]

Trust me, we're all in the same boat. Which town/area are you from?

[James_G]

Hi NepentheZ,

Sorry we have not responded sooner, the reason for this is the order in which we reply to posts is based on the date/time of the last post within the thread. Each subsequent post within this thread essentially put the thread to the back of the queue.

I have taken a look at your connection on our network and I am unable to find any fault that would cause this issue.

Could you please take a look at this sticky and post the information requested so we can investigate this further for you.

[James_G]

Hi PureEnergy,

In order for us to investigate this issue further we need to discuss account details and to do this we need to complete a couple of security checks for data protection purposes.

　

　

As we are unable to complete these checks via the forums we need you to contact our Technical support team on 151 from a Virginmedia phone or on 0845 454 1111 from any other phone.