on 15-11-2011 22:05
Do Virgin Media make money from this "Helpline" ?
Have been waiting for somebody to answer my call now for 38 minutes and counting..53+ minutes in total.
Estimate that i have at least 20 hours of this number so far..paying £35/month for next to no service.
Please tell me that your not profiting further from your customers misery with this very unhelpful and hugely frustrating Customer services phone number.
on 15-11-2011 22:11
on 15-11-2011 22:20
Thankyou for your reply
I do not have a VM phonline, would somebody involved with VM please contact me to arrange for these monies to be at the very least acredited to my account, preferably i would like all monies from costs incurred to me from me using YOUR customer services Helpline reinbursed to me in full,
I am NOT prepared to pay all this money out just to either be lied to or to just be plain patronised too.
on 19-11-2011 14:11
0845 numbers are normally charged at local call rates. However, you may wish to confirm with your telephony service provider what they charge.
We are unable to deal with compensation via the Forums. You will need to call Customer Services on 0845 454 1111.
on 19-11-2011 16:32
lmao typical idiocy from VM drones as per usual i swear these jokers are not real people just bots set to make you wait 5 days for a reply before they post the same bullox
on 19-11-2011 19:49
LT, whilst I'm not one to defend this useless company, the guys on here are only technical support specialists. It's simply not in their remit to sort out that kind of thing. They are second line technical support staff, so whatever they tell you from a technical perspective is likely to be far better than ringing the ordinary helpline. Unfortunately their job isn't customer services.
on 17-01-2012 13:47
If you want to call free from a landline then call 0800 052 2525 then select Option 4
If your calling from a mobile your stuffed, unless your tarriff/ contract includes 0800/ 0845 calls...
on 03-05-2012 12:44
Yes if you are calling from a mobile phone or landline that is not with Virgin.
I made a call to this number with a mobile (Three) for a duration of 13 minutes and they charged me £4, so be careful ( I was dealing with my broadband installation)