Broadband

Resolved! Entering 3rd party generated App Password

I am trying to set up a new virginmedia VM account on Microsoft Outlook 2019 on my new computer.I am lead to believe I need to generate a new App Password using a 3rd party app.I have gmail account so I am trying to use that.I log in to my VM account...

Spotter Request

I have received a flyer saying we are now served by the VM network, and the online portal says we can have all the Gigabits. I live at the bottom of a driveway shared with one other house. Before placing an order, I’d like to make sure we can get con...

Callback

Went thru my issue with broadband WiFi issues with CS yesterday, clearly explained steps taken only to be asked to repeat all the steps. CS couldn't resolve so said I would get a call from second line support within 24 hrs, guess what. All supports p...

unable to send emails from emClient for ntlworld.com email account

Hi My emClient email package won't send emails, but will receive. My email address is an ntlworld.com one. I can login to the Virgin web email and send/receive ok. I've tried changing the SMTP settings to some recommended online, but no changeThe err...

Emails not sending since since Sunday 21st April

Hi there,Since yesterday I have not been able to send emails via Outlook 2007 on my windows 7 laptop. The webmail and mobile/apps are working fine. The error says Sending' reported error (0x800CCC1A) : 'Your server does not support the connection enc...

Hub wont connect after loss of power

This has happened on a number of occasions now and is infuriating. Anytime the power goes (we are on prepayment meters, occasionally forget to top up!) it takes a day, sometimes 2 days for the hub5 to reconnect. The light is solid white which suppose...

WiFi pod

Hi need to get a pod but it won’t let me in the app says I need to upgrade which I do not I’m on the wifi max with my volt 1gig fibre package can so one help on here from virgin to sort this out for me please

Resolved! Removal of virgin media cable and box

Hello,I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. I don't intend to become a Virgin Media customer and wo...

Resolved! NTLworld

Hi. I have an NTLworld email address. Just got a new phone and I cannot remember my password. Can someone please advise me how to access the email account? Thanks.

Webmail - forbidden - AppPassword Reset

I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also...

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