QuickStart, set up and connections
Installing and configuring your kit
3536 PostsActivity in Broadband
Upgrade query
Hello If I upgrade from a 500mb to a 1gb internet connection do I get supplied with new a modem/router and wi fi pods? I presently have a Hub 3 modem/router and 3 white wi fi pods Thanks in advance for any information supplied John
Hub 5 No Broadband and IPv4 Lease Expired
Around 10:30am today my fiber broadband dropped and my Hub 5 router started flashing blue. Initally I rebooted the router and still no luck.I then checked the routers diagnostic via the routers webpage, and it showed it had no broadband connection.Ch...
Hub 3 in modem mode showing on WiFi
Hi, I have just upgraded my WiFi and put the hub 3 in modem mode. It was all easy enough and is working fine. However I'm still seeing the Hub 3 as a WiFi network. Even forgetting the WiFi still has it showing as an available WiFi network. I can't ...
Resolved! Texts to Return Set Top Box - Box has not changed!
Hi there.A couple of months ago I downgraded my package to broadband (as I no longer have a landline and have got rid of the tv).I was not sent any new equipment.A week or so later I was sent a postage box in which to return my set top box, but obvi...
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
Sudden drop in SamKnows RealSpeed to router
https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...
Connection is unusable, but status says no fault
"Our tests show that your broadband and Hub are online and working. If you need help reconnecting your devices, or if you’re still experiencing an issue, tap a help option below."OK, except that on any service, YouTube, ITVx, whatever, WiFi or wired...
Weird Speed Test Results
I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up. However, abou...
Email not receiving with Outlook - connection error's
Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...
Pressing most buttons in the My Virgin Media website takes me to your help page about price rises instead
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