QuickStart, set up and connections
Installing and configuring your kit
3594 PostsActivity in Broadband
Hub 3 with pods only accepts connections to 2.4 GHz
I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...
Can't log in to My Virgin Media, web mail, or the smtp server
Been having problems getting mail since yesterday. I have managed to get some things going again.Bottom Line is the IMAP server works.The outgoing SMTP server works.The incoming SMTP server gives the encryption connection error.I use a prog called Ma...
Activation fee
Hi I recently talked with virgin media and want to install 132 mbps 26£ per month package but they are saying me to pay 35£ activation fee and their websites says no upfront cost no fees for first time customer. Their website says we can select self ...
Resolved! I would like my old NTLWORLD email addresses deleting please
I have 3 old ntlworld email addresses that I would like deleting please. They are not linked to my current Virginmedia account so can't do it there. I have tried to log into the old account but my password does not work.
Resolved! Can receive but not send emails
We have used ntlworld.com email addresses for many years- generally without any real problems.However a couple of days ago we discovered that we could receive, but not send, emails.Anything we want to send just goes to the Outbox on the sending devic...
M500 minimum speed well below guaranteed minimum?
I've recently upgraded (around 1 month ago) to the M500 broadband package hoping it would improve the stability and speed of my broadband internet.Since getting it, the highest download speed I've had from a hardwired connection is around 57Mb, well ...
Account and Email
I am unable to change passwords for my Virgin Media Account and my Virgin Media Email. I have tried everything suggested on the forum but to no avail. Anybody out there got any other suggestions.
Webmail - forbidden - AppPassword Reset
I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also...
Lotto app blocked on iOS
After buying a new iPhone 15 I tried to access my national lottery app this evening and get the following message (see pic). I have never had parental controls on & have double checked this. Up until I got my new phone I could access the app easily w...
Fluctuating download speeds through pod
Hi all, new VM customer here. Moved home and went with VM with the Gig1 service.Speeds to router are superb - always above the 1000 minimum I should be getting. However, I'm consistently getting issues with my download speeds whilst connected to a bl...
