QuickStart, set up and connections
Installing and configuring your kit
3593 PostsActivity in Broadband
Cannot login to Connect App
I received a new Hub 3.0 yesterday and whereas I could previously use the Connect app to measure hub and device speed, it no longer connects to the hub. I have ceared cache, removed and re-installed app but sti not recognising the hub so it sees thi...
Hub 3 with pods only accepts connections to 2.4 GHz
I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...
Port Forwarding to WD My Cloud Home
Hi ThereI'm trying to configure my new WD External Hard drive but it is automatically in relay mode which is restricting its use.WD have advised me the router needs to enable Port Forwarding but I do not know how to do this - I have a Hub 5 - can I g...
Installation - Poor Customer Service
Hi all,Was wondering if anyone could help, especially if they've had a similar experience. 25/03/2024 Pre-installation was complete. 01/04/2024. The Virgin engineer turned up, no green light on the junction box outside, would not work/connect so the ...
WiFi pod order one
Good afternoon I’ve been with virgin for about a month now I have volt 1gig fibre package I get wifi max included in this. I done a scan the other day I got like less than I’m suppose to when I go to order wifi pod it won’t let me online says I need ...
WiFi results on hub 3
Hi,using virgins connect app on my Android 13 phone to check the WiFi speed from the hub I get 15-18 mb download speed with the phone about 1metre away from the hub,same result in the next bedroom,in the lounge where the WiFi pod is plugged in I get ...
power levels are not perfect
the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.
up grade not happened
so Thursday 18 April 24 I did a upgrade for my internet got two emails one precontract documents and the other being the order summary. now the Estimated activation date was Sunday 21 April 24, I get things happen things are late so wanted to ask you...
No Services for 6 Days - 2.5 Week Wait for Repair!
In the early hours of last Wednesday (17th April) we suffered a total loss of services and haven't had TV or internet since.An engineer came out on the Friday (19th April) who did some tests, but essentially fobbed us off by saying that the CS team w...
Incorrect email
I can't login to my virginmedia account , keeps saying email address not recgonized, tried every suggestion going but but still can't access my account or get into my virgin emails on my outlook account.
