QuickStart, set up and connections
Installing and configuring your kit
3596 PostsActivity in Broadband
On-going Complaint - IP different location
Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location. After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...
Using IP and port filtering at the router to block a domain?
I want to block a domain (YouTube.com) on the network at specific times.In this post, some said it might be possible using IP and port filtering:https://community.virginmedia.com/t5/Forum-Archive/How-do-I-block-websites/m-p/5163627/highlight/true#M31...
Resolved! Automatic compensation scheme for full loss of service - not being resolved appropriately
I am having a great deal of difficulty securing the automatic compensation that I believe I should be entitled to for a loss of service for 38 days from 23rd January to the March 2nd this year.I have spoken to the VM team on multiple occasions via th...
Need to get access to old blue yonder email id
Hi I'm trying to help a friend/colleague.She was originally with blue yonder and is still with virgin media as ISP. Until about 2 years ago she used her blue yonder email account. She then set up a gmail account and stopped using the blue yonder id...
power levels are not perfect
the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.
Ordering pod
When i subscribed to Vigin inhad impression and promises that bad wifi will be in the past now and if i need extra Pid it will be very easy to order... soon I realised it was not the case, broadband very poor even 2 steps in same room makes it freez...
Wifi keeps dropping, have to restart several times a day
Wifi loses internet connection several times a day. The network log says it may be the T3 and T4 timeout. Please advise how this can be fixed. Restarting fixes the issues temporarily.Cable Modem StatusItem Status CommentsAcquired Downstream Channel (...
Wifi booster..
Having real issues with my boosters. So I live in a small two up two down. If I leaned over the banister I could see our router the house is that small. Router speed is 250mb. We have a booster in the kitchen and upstairs hallway (we did live in a b...
VM have killed email being able to be received via SMTP on Windows 7
Hi allUnless anybody can suggest an ongoing fault being present is it reasonable to assume this now? It hasn't worked for almost 10 days now.Thanks
Email dead from this morning
I cannot send or receive emails from my 2 addresses @ntlworld.com.I'm using Windows Live Mail 2012 with Windows 7 (I know it's old but has never been any trouble).Webmail is working fine.Here is the error message:Unable to send or receive messages f...
