QuickStart, set up and connections
Installing and configuring your kit
3555 PostsActivity in Broadband
Wired connection slower than WiFi
New to Virgin, got 1gb package with Hub 5. Got my PC sitting right next to router and using wired connection. I'm only getting half the speed compared to the WiFi. Thought it was because I had cat5e cable, upgraded it to cat 7 and it's made no differ...
email dissapeared
My wife has not been able to access her email set up as a secondary email years ago & no, it's always been virginmedia & we have never moved home. wife is upset as I've tried accessing her email through virgin. Mail & outlook. it's totally disappeare...
New Router with renewal?
Hello!I'm a returning Virgin customer, and recently, my router (Hub 3) has started to show signs of overheating (an Orange/red light consistently on the front of the router, along with the top being warm).This comes just in time for a contract renewa...
Help - customer service and pods
Can someone tell me how to contact customer service to order pods as I have various black spots around the house which are not registering as such because NO WIFI! Calls prompt a link which resets the hub NOT NECESSARY. I cannot work out how to get t...
External virgin box
Hi,My External box is constantly being kicked and damaged by passers by. (A lot of neighbours have the same issue)This has now resulted in my brown cover been kicked away again and leaving the live wires open to the public. This has also caused issue...
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
Router relocation
Hi, I need my router relocated to improve reception in the house. Please could someone from VM get in touch so that this can be arranged? CheersMartin
Random mix of devices don't connect to internet wired or wireless
A month or 2 ago I started to see some of my devices lose internet connection, sometimes just for an hour, sometimes a few hours. It's been happening 2 or 3 times per week. The latest occurrence was on Wed this week, about 5pm and it's still happenin...
New router ordered but never arrived
I renewed my contract with Virgin on 27/03/24 and asked about getting a new router - ours is approx 8 years old - the superhub 2. The operator on the phone agreed ours was old and needed replacing. They said it would be sent out and I should receive ...
Superhub 4 is rubbish
I have had virgin internet since the Gerald boxes then upgraded to virgin bb hub 1,hub 2,hub 3 with mo problems I upgraded to 350mb and was given a super hub 4 what a disaster the wifi range and speed is pathetic I have no signal upstairs or in the f...
