QuickStart, set up and connections
Installing and configuring your kit
3580 PostsActivity in Broadband
WiFi boosters needed?
Just got an email about guaranteed speed of 20mbps and my WiFi is not doing that. Does anyone know how to claim the free boosters?
How to request replacement Hub/router?
Hi: My Super Hub 2 has started acting-up. Does anyone know how to request a replacement?It was in modem mode, but stopped working, so I disconnected all ethernet and performed a full pinhole reset as instructed by the support webpages. This got it wo...
Unstable broadband connection
I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...
Volt Gig1 Hub5 WiFi pods
Hi, I’ve just upgraded to Volt Gig1 from 500mb, I was using my SH3 in modem mode along with 3 x Deco M9 Plus as we live in a 3-storey house and the signal wouldn’t reach all over property. The Deco M9 Plus is WiFi5 and can’t deliver gigabit speeds so...
Child safe DOES NOT WORK
Virgin media's child safe does not work. If it does work then it stops working randomly, so unless you are regularly checking you wouldn't know it has stopped blocking sites. THIS IS A HUGE RISK TO CHILDREN. Especially if parents have no idea that it...
Hub 5x Questions - 2024
Hello,Just signed up for 2Gb and have some questions regarding the router, most answers are from last year so keen to verify current position.1. Where is modem only mode? Is that available yet as alluded to? If not, any ETA? 2. Is the WAN port on 5x ...
Hub 5 constantly drops out in modem mode
We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing. However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...
Resolved! server unreachable on e-mail
I have been getting the server unreachable on my ntlworld.com accountan idea what is causing this and solution if any
Resolved! Vpn ethernet constantly dropping off - anyone else had this recently?
Hi allI use a vpn ethernet connection to work from home - since Monday the connection drops every couple of minutes. So far I've had a new hub and the promise of a new ethernet cable but my work pc has been tested on a BT ethernet connection and work...
Resolved! wifi connected, but no internet
Hi,Having an issue with some wireless devices saying they are connected but have no internet access whilst having a mostly full signal. for instance, my phone and pc will both be on wifi in the same room, but my pc will say no internet access whilst ...
