Slow speeds at all times

[garysteers]

OK, so just to add fuel to your speed fire, you may actually have an issue, i've just run a test against birmingham and got the following:

http://www.speedtest.net/result/2100191825.png

One good way to test is download a large file from here and see what the transfer rate is (this server is within VMs network)

ftp://ftp.blueyonder.co.uk/

[welshjemz]

Thanks a lot

I'm using the most recent firmware (i think)

Information
Software Version R36
Hardware Version 2.00
CA Key Installed

Downloading a file from that site, it started at 600 KB/s and gradually got faster as the file downloaded finishing on 1133KB/sec

Here is my current speed test:

http://www.speedtest.net/result/2102834095.png

[welshjemz]

Can anyone help me with this please?

Surely over two weeks being traffic managed is indicative of a fault or at least worthy of a response telling me why i'm still managed and when it should end?

In the event its of any use, heres what I have from my Superhub:

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors Locked 14 315000000 Hz QAM256 -1.0 dBmV 40.0 dB 40338 21432 Locked 11 291000000 Hz QAM256 -0.8 dBmV 41.1 dB 44179 24249 Locked 12 299000000 Hz QAM256 -0.9 dBmV 39.2 dB 49324 28602 Locked 13 307000000 Hz QAM256 -1.3 dBmV 41.4 dB 43295 24579 Locked 15 323000000 Hz QAM256 -2.0 dBmV 39.5 dB 33090 21732 Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown

Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate Locked 18 35800000 Hz ATDMA 50.8 dBmV 16QAM 6400000 20480 Kbits/sec Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

[Lindsey_P]

Hi welshjemz,

I apologise for the delayed reply. As I mentioned in my previous post Traffic Management will last for 5 hours before being released, checking your connection I can see that you're not currently being managed.

Both the network and your local connection appear to be functioning well presently, can you please provide us with ping tests and trace routes to bbc.co.uk from a direct wired connection with no other devices using the service. This will help us investigate the matter further.