on 21-06-2012 22:11
Very sorry for the issues you've been experiencing. I can confirm that the issue that Jason_G raised is now with our Networks Team under fault reference F002042996. The current fix date for this is 29/08/2012 as we're currently awaiting Cat C Resegmentation work to be completed in order to alleviate the issue.
Very sorry for the inconvenience caused during this time.
on 27-06-2012 09:27
You can speak to our Customer Relations team with regards to compensation for the degraded service.
Telephone Virgin Media on 150 (from a Virgin landline) or 0845 454 1111 (from any other phone) and ask customer services to transfer your call.
on 27-06-2012 09:29
LOOK @ MY THREAD....you are not alone!
on 27-06-2012 22:30
I am past the stage of calling. The last time it took 35 minutes to be told by some Indian guy there was nothing wrong it must be my laptop..Tried changing my superhub password and had the cheek to tell me i must have typed ADMIN in wrong then hung up. Customer service is a joke.
on 28-06-2012 11:57
Yep - customer service from VM is a joke - unless you go to the top and get a director's attention.
Their sub-continental help desk bots know less that the scripts that they read from. You can't blame them though as they are poorly trained and know no better.
If you are a gamer then I'd consider going back to ADSL - if there is BT Infinity then I'd go for that.
I have been very persistent with VM for the last 12 months cos I'm a stubborn retired old cuss who used to be in networking - and so now I am not paying from my broadband anymore. Once they actually get round to fixing it then I will consider my contract again. In the meantime I have switched back to ADSL from BT - and the gaming perfomance is MUCH BETTER - low pings, very low jitter and ZERO packet loss - even at peak times.