on 11-06-2012 22:52
I think it's time VM stood up and admitted there is something seriously wrong with their broadband. The last 6-7 weeks have been absolutely dreadful. I have contacted them 4-5 times about no or slow internet and every occasion i get told there are no problems in the EH12 area.Once i am off the phone the internet magically comes back on for a couple of days.Seriously cheesed off with this shower, if they cannot maintain there service then they should not maintain the price they command for this part-time connection.
13-06-2012 12:12 - edited 13-06-2012 12:12
You will need to help yourself out while you wait. So far you have not presented any information about your configuration that can aid any one to assist you.
To start with sign up to think broadband ( it is free) go to the tools area (bottom left) and set up a broadband quality meter. This will monitor your internet and log any drops of service like the following image shows.
Secondly we could do with knowing your modem configuration / connection settings.
Login to the superhub via http://192.168.0.1
Password changeme ( unless you have changed these from default ).
Under the central image click on the red Advanced settings link
When the page loads look down the left in grey and click on connection. The details required will be there to copy and paste in to the forum. This should show any issues their for further investigation.
Doing all this may seem over the top but it is what you need to do to A) show the internet dropping out or not working and B) to see if there is an issue with the connection power levels etc.
This information will also help you get a broadband refund each month until VM fix the issue for you.
13-06-2012 18:39 - edited 13-06-2012 18:48
on 15-06-2012 12:00
Your Upstream power level of 54.5 is a bit high and just outside VM tolerences. To correct this you will need to contact VM either by phone or waiting here for a few days for a Forum Team Member to respond.
Your Think broadband graph shows a poor connection during the day and combined with your high upstream I would expect there to be some utilisation issues in your area, again VM can investigate this for you.
on 16-06-2012 20:50