Reply
A regular I
alphabetagaga
Posts: 75
Registered: ‎15-07-2011

superhub keeps reseting itself

since my superhub was updated to the latest firmware as shown here

 

https://dl.dropbox.com/u/20477/Pictures/router3.png

 

it has dropped connections a number of times in the past couple of days and 'reset' itself twice today alone. speaking to cust support this morning after the first reset i was told it won't happen again, yet 9 hours later it has. i'm having to push a pin onto the reset button on the superhub so i can re-enter the default passphrase shown on the unit so i can get back into the superhub gui and start over.

 

this morning after the first reset i changed the default passphrase back to what i had originally pre-reset and then re-connected all my wifi devices that had been lost due to the reset. i'm now facing doing all that again for a second time today :manmad:

 

what is going on?

 

superhub? super-problems :mansad:

Please use plain text.
Forum Team
Lindsey_P
Posts: 2,218
Registered: ‎16-01-2012

Re: superhub keeps reseting itself

Hi alphabetagaga,

 

I'm sorry that you're experiencing this issue with your equipment. I've checked the network and your local connection and currently everything appears functioning well.

 

I can see that since this post you've contacted us and a replacement has been dispatched, please let us know how you get on once this has arrived.

Kind Regards,

Lindsey P

Help & Support Forum Team



If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
Please use plain text.
A regular I
alphabetagaga
Posts: 75
Registered: ‎15-07-2011

Re: superhub keeps reseting itself

[ Edited ]

thanks for the reply lindsey, delivery is scheduled for today so will post back with an update once installed :smileyhappy:

Please use plain text.
A regular I
alphabetagaga
Posts: 75
Registered: ‎15-07-2011

Re: superhub keeps reseting itself

so had my replacement delivered yesterday. reboots still occur. i have

 

windows 7 laptop

blackberry bold 9900

xbox 360

wdtv live streaming player

roberts radio

pure radio

 

all connect over wifi to the superhub. if i take the bold 9900 out of the equation, the reboots stop. the replacement superhub rebooted 3 times yesterday whilst wifi was enabled on the 9900.

 

what now? i had virgin broadband installed this time last year in my previous property. not sure what equipment make/model virgin supplied me with then (def wasn't a superhub), but i had the 9900 (with wifi enabled) and did not get a single reboot.

Please use plain text.
Forum Team
Amer_Z
Posts: 2,957
Registered: ‎16-04-2010

Re: superhub keeps reseting itself

Hi alphabetagaga,

 

There are a few issues I can see between the Blackberry and Superhub resetting itself, connecting on the forums, under the wireless section. 

 

I am sorry the SuperHub is the only equipment we provide. You could try modem mode only and attach you own personal router.


Amer_Z
Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?
Please use plain text.