slow internet

[martin1]

We should be getting about 20MB but last few days its been really slow. Below is some information about the modem and other bits. We downloaded two files from gamershell.com and got a speed of 1440kb with the two files added together.

Downstream Status

Downstream Lock : Locked

Downstream Frequency : 402750000 Hz

Downstream Modulation : QAM256

Downstream Interleave Depth : 32

Downstream Receive Power Level : 5.2 dBmV

Downstream SNR : 31.5 dB

Upstream Status

Upstream Channel ID : 2

Upstream Transmit Power Level : 41.0 dBmV

Upstream Symbol Rate : 2560 Ksym/sec

Upstream Frequency : 29200000 Hz

Upstream Mini-Slot Size : 2

Cable Modem Status
Procddure	Status	Comment
Acquire Downstream Channel	402750000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI

C:\Users\home>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]

over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.2.1

  2     7 ms     8 ms     5 ms  10.247.44.1

  3    10 ms     7 ms    37 ms  lutn-core-1b-ae3-1191.network.virginmedia.net [8

0.4.118.189]

  4     8 ms     8 ms     8 ms  nrth-bb-1b-as5-0.network.virginmedia.net [213.10

5.175.153]

  5     7 ms    11 ms    10 ms  nrth-tmr-2-ae6-0.network.virginmedia.net [213.10

5.159.34]

  6    21 ms     *       10 ms  tele-ic-1-as0-0.network.virginmedia.net [62.253.

184.2]

  7     9 ms     9 ms    14 ms  pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]

  8    13 ms     *       12 ms  212.58.238.129

  9    16 ms    11 ms    12 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

C:\Users\home>

Regards

[SuicidalElk]

Hi,

Are you wireless of wired?

Also what is your OS (Operating System)?

regards

Carl

[martin1]

Windows 7 and this pc is connected wired. We usually have both wireless and wired PC's connected, but i turned off the wireless and disconnected all the other PC's to see if that increased the speeds on the main PC but still slow.

[SuicidalElk]

Hi,

Ok could you post some updated power levels from the router please.

Regards

Carl

[martin1]

Downstream Status

Downstream Lock : Locked

Downstream Frequency : 402750000 Hz

Downstream Modulation : QAM256

Downstream Interleave Depth : 32

Downstream Receive Power Level : 5.3 dBmV

Downstream SNR : 31.3 dB

Upstream Status

Upstream Channel ID : 2

Upstream Transmit Power Level : 41.0 dBmV

Upstream Symbol Rate : 2560 Ksym/sec

Upstream Frequency : 29200000 Hz

Upstream Mini-Slot Size : 2

[martin1]

This is stupid, this feels like dial up. meant to be on 20mb but getting less than 1mb. Needs fixing A.S.A.P someone

[Chris_K]

Hi martin1

1440kbps on a download test is around 12meg speeds. This is a drop off but it shouldnt cause any noticable difference in using the internet. I have checked your connection and can see no issue network side that would cause a slowdown in speeds. Could you possibly remove your router and test again please?