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BWG
Crafty
BWG
Posts: 38
Registered: ‎15-09-2010

Re: service outage across the UK.

[ Edited ]

What a shambles. The service was restored here (HP4, Herts) a few hours ago after been intermittent for the last 24 hours, but has now dropped completely. (I'm using a 3G wireless hotspot to connect presently) Get a grip Virgin Media, this level of 'service' is ridiculous. What's the point of sending out emails saying you're doubling your broadband speed if it isn't going to be available for a lot of the time? Get the existing service levels up to a better standard before worrying about increasing speed.

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Omniscient
slated
Posts: 6,436
Registered: ‎28-01-2010

Re: service outage across the UK.

[ Edited ]

BBC report here:

http://www.bbc.co.uk/news/technology-16611686

I especially like the last 3 paragraphs :smileytongue:

 

"One offered some advice: "Dear Virgin Media, have you tried turning it off and on again, kind regards, the whole of the UK."

A statement on the Virgin Media website offered similar advice to those still experiencing problems.

"If you have still not been able to reconnect - please try powering down your router for five minutes and then turn back on and this should re-establish your connection," it said."

 

I seem to remember that much the same advice also worked for the BBC during their own little episode, but I don't see any reference to that in Auntie's article :smileyvery-happy:

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Fresh as a Daisy
stutheeagle
Posts: 2
Registered: ‎18-01-2012

Re: service outage across the UK.

I'm down here in Surrey, from 9pm last night both my broadband and TV Tivo service went offline!

 

It's now 3pm the following day! and guess what ?  still NOT working!  I look forward to a rebate Virgin !!

 

I work from home!  not happy...

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Superuser
apcyberax
Posts: 16,075
Registered: ‎03-05-2010

Re: service outage across the UK.

I wouldn't use the i can;t work as a reason. they might use the against the terms as a getout
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Emerging Talent
Caesium
Posts: 15
Registered: ‎23-06-2011

Re: service outage across the UK.

It's actually against the T&C of the residential service to use it for commercial/business purposes (Section D,1,h at http://shop.virginmedia.com/the-legal-stuff/terms-and-conditions-for-cable-services.html) so I'd keep quiet about that if I were you.

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Omniscient
slated
Posts: 6,436
Registered: ‎28-01-2010

Re: service outage across the UK.

[ Edited ]

Working from home for your employer is allowed.

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if this has also helped answer your question > click 'helpful answer' also
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Wizard
Seffrid
Posts: 114
Registered: ‎28-02-2010

Re: service outage across the UK.

It seems to be back to normal for me in GU14. As of late evening yesterday there were still a couple of websites I couldn't access but they're ok this afternoon and everything else seems to be ok.

 

I typed the above rash statement with great difficulty as I had all my fingers firmly crossed while doing so!

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Usually Always Right
Steve_Brett
Posts: 3,746
Registered: ‎16-01-2012

Re: service outage across the UK.

Thanks Seffrid for confirming that.

 

Is there anyone else out there with any residual issues ffrom this outage last week?

Kind Regards,


Steve Brett
Help & Support Forum Team

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