07-08-2012 18:25 - edited 07-08-2012 18:29
Sorry - for my first post this is going to seem like a life history !
I had my original "SuperHub" ever since they were introduced. I'd got used to rebooting it at least once a week to ensure I got a reliable wireless service. I use a tablet device on my travels and never have any issues with it until I come back home !!
Having spent some time at home recently we had a 4 day outage due to a digger and cable meeting somewhere locally ... and when the "SuperHub" came back, it had the new R36 firmware. I was looking forward to not having to reboot the "SuperHub" any more.
How dissapointed I was when the "SuperHub" started to randomley reboot itself, up to five time in an hour. I created a PowerShell script to poll the DNS servers every 10 seconds and started to log the times when the internet was unavailable - I shall be talking to billing very soon .....
After a few days of this I decided to get onto tech support. Now I appreciate the need for 1st line support, but I wish they'd put you into 2 line much faster. after 4 calls and the "yes I have rebooted it ... it even does it itself now" I managed to get onto 2nd level support where they noticed my upstream was a little above tollerences.
The engineer came on Monday and I lost my Internet at 12:55 - when it was not back at 14:30 I called tech support again, He'd been to the wrong house, but had managed to disconnect me at the same time .... by 17:30 all was fixed and I was back on-line.
Today my new "SuperHub" arrived ... I got it installed and made sure I used the new (correct?) PSU etc and was on-line within 30 mins. Now all my problems would be solved ... NOT.
Within 60 mins, the "SuperHub" had rebooted itself twice - I wish I'd started my script today ... but as the "SuperHub" states it's uptime of only 10 mins, it's been out at least once since I started to type this ....
So - what next guys? My LinkSys router ran for 2 years without a reboot and was 99% reliable. This "SuperHub" is currently not even manageing the day without rebooting itself. Streaming MS content is out of the question.
I pay a not insignificant fee per month for an always-on service and with SKY now calling me several times a week to change provider, I'm trying one last time to find a permanent resolution to this issue.
So, what can you suggest I try next ?
Any help and suggestions much appreciated .. and yes, I have tried rebooting it .....:-)
on 07-08-2012 18:33
can you try putting it into modem mode and see if it still keeps restarting.
In modem mode only one of the ethernet ports work the one close t the coax.
If that works if you still have you old router I would just connect that up Reboot and let it lock to that as the modem on the superhub is stable on it's own.
on 07-08-2012 18:37
Thanks for the fast responce Tony.
I don't have the LinkSys anymore. Unfortunately, a single connection is of very limited use to me and I sure the children will soon complain when they can no longer get Facebook access from their phones / iPods ... ;-)
on 07-08-2012 18:44
HAs the Superhub been reset to defaults since the New Firmware has been on it. I know I had to do it to mine when I had it installed and since that time my Superhub has not rebooted itself once (well only if I rebooted it myself)
on 07-08-2012 20:12
on 08-08-2012 10:37
After 3 self reboots between 08:35 and 10:17, I have factory reset the hub again. It's been running for 6 mins and counting. I have noticed today that my upstream TX power level has crept back up to 49dBvM from a very stable 48.2dBvM which was down from the suspect 52dBvM after the engineer visit on Monday.
I'll keep my script running so I have some availability data to use.
09-08-2012 10:31 - edited 09-08-2012 10:37
So after the factory reset yesterday, things seemed to calm down a bit. Well, it's the most stable day I have had since R36 hit the (now new) hub :-
START - 08/08/2012 08:35:30
down - 08/08/2012 09:10:52
back - 08/08/2012 09:12:15
down - 08/08/2012 09:13:50
back - 08/08/2012 09:14:37
down - 08/08/2012 10:13:41
back - 08/08/2012 10:14:47
down - 08/08/2012 10:17:32
back - 08/08/2012 10:18:47
down - 08/08/2012 11:06:31
back - 08/08/2012 11:07:55
down - 08/08/2012 04:28:17
back - 08/08/2012 04:29:37
STOP- 08/08/2012 06:19:00
but still far too many self reboots within a 24hr period.
Today we are at 4 reboots already and I was on a conference call for 3 of them all within 30 mins, so the PC was essentially idle !
START - 08/09/2012 08:04:16
down - 08/09/2012 08:13:45
back - 08/09/2012 08:15:11
down - 08/09/2012 09:35:03 *
back - 08/09/2012 09:36:30
down - 08/09/2012 09:36:44 *
back - 08/09/2012 09:38:10
down - 08/09/2012 09:51:51 *
back - 08/09/2012 09:53:07
So what next ?? 3 hub crashes in under 30 mins is not acceptable ....
09-08-2012 11:39 - edited 09-08-2012 11:40
Update:- still rebooting at least once an hour, but after a 40 min call to billing and then tech support, I have a partial refund and another enginer booked for tomorrow.
10-08-2012 14:46 - edited 10-08-2012 14:47
after replacing all passive devices between me and the street cab, replacing all the connectors on site and plugging into a wall socket rather than the 4 way in the cupboard - the hub crashed in-front of the Virgin engineer !! So now it's been seen - It crashed as we ran a speed test and did it several times..
But there has now been some progress .... as an after thought we disconnected all the LAN ports and so far it's not crashed .... only time will tell as sometimes is runs for a few hours before crashing anyhow .. but it's the most stable it's been all day.
I shall leave it for the rest of today before introducing one port at a time and see what happens ... It never crashed before R36 with all 4 ports connected and I need the 1GB connection to my NAS, so I'll still need to find a solution ... but at least the hub is now running ..... fingers crossed .. without crashing .....
on 10-08-2012 15:12
Something I have just noticed - re-running the Virgin speed test ...