on 24-05-2012 15:01
Sorry your still experiencing problems, there was a period of fairly high downstream utilisation at the time of your post, however these instances are generally fairly short lived and noticeable only during the evening.
Can you please confirm when these slow speed issues are occurring? Some speedtest results from different times of the day would be useful in confirming if it is this utilisation that is the source of your connection issues.
on 27-05-2012 20:05
there should be an open fault ticket about this issue that was raised well over a month ago with cat c work need
have you checked this fault ? if so are there any updates ?
on 29-05-2012 12:15
The fault reference for the over-utilisation on your connection is F001973851.
The Cat C resegmentation work is scheduled for completion by the end of the first week in June.
Just bump this post closer to the fix date so that we can provide more updates for you if required.
on 17-06-2012 07:40
I've checked the fault reference previously quotes and can see that we're in fact still waiting on the Cat C resegmentation work. As such the fix date for the fault has been move back and now stands at 04/07/2012 (although this is subject to change).
Sorry for the inconvenience caused throughout this time, please feel free to post again for further updates.
on 22-02-2013 11:56
on 05-03-2013 19:54
had sky fibre installed today all i can say is wow what a difference a good ping and no latency make !
bye bye virgin you strung this out long enough