iplayer

[bigbaxi3]

rang virgin about 2weeks ago the problem was i cant accsess my iplayer with my email and my password ? told them 2wk ago rang them again yesterday 8th june now there telling me they cant fix it for anothere 5 to 9 days ? i was on the phone for over a hour being shifted from pillar to post ! surely they should be able to fix it in a matter of min with the switch of a button !!!!!!!!!!!!!!!!

[Dai_T]

Hi bigbaxi3, 

A discrepancy on your account has been noticed and dealt with, this should resolve your VM player issue.

Are you still experiencing problems?

[bigbaxi3]

thanks for getting in touch with me , yes i have still got the problem ? rang them again on the 30th june they said they were still working on it and guess ? yes you guessed it it will take anothere week are so ,the lady i spoke to was very helpfull but it does not solve my problem , so i will keep checking and looking .hope you can help me cos i think i am getting nowhere

[bigbaxi3 · Accepted solution]

Success at last !!!!!!!!!!!!!!!!!!!!!!!!!!!!! It works ,who ever it fixed it thanks very mutch indeed ,reset my password then PRESTO !!!!! Registered now up and running .thank you virginmedia team cheers

[Jen_A]

Hi bigbaxi3,

Very glad to hear your issue is now resolved. Thankyou for that update

[bigbaxi3]

thank's for getting in touch with me i changed my password and everything seem's to be working fine now ! very happy customer