11-06-2012 21:29 - edited 11-06-2012 21:32
Support can you send me one please or arrange for Dave the area engineer to call round please?
I have also had a much more reliable connection since Dave removed the attenuator from my modem. He also kindly replaced my old Telewest STB while he was here which pleased my missus
on 11-06-2012 21:34
on 11-06-2012 22:35
Dave removed the attenuator from my modem.
I checked the levels from the router while he was here and they were within parameters. My current levels are:
The data shown in the table below provides information about the signal coming from the network to your cable modem.
Downstream Frequency331000000 Hz
Bit Rate20480000 bits/sec
Power Level3.9 dBmV
Signal to Noise Ratio41.5 dB
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.
Upstream Frequency22200000 Hz
Symbol Rate2080000 bits/sec
Power Level45.0 dBmV
11-06-2012 22:46 - edited 11-06-2012 22:48
the attenuator would and has brought your downstream levels up and is within a good range. a switch at the cabinet onto a different tap would see your upstream drop which it has within a good range.
on 11-06-2012 23:27
Thanks again. There are no spare taps on the street cab so I did'nt waste the engineers time
I've been on this service since 2001, so I've got to know a bit about the network, at least locally that is.
on 12-06-2012 07:00
on 16-06-2012 19:36
Just to back up jb66, that model of modem is fine. Indeed, it's the same model that I still use at home.
Are you still seeing any issues at all? I can see the downstream utilisation on the local network looks a little high, but everything else checks out fine from here.