iPlayer HD bandwidth

[Chunk]

Thanks for the info thenry. Wouldn't the alternative be one of those troublesome Super Hubs though?

[thenry]

dont worry about that mate stick it into modem mode and link it to your own choice of router. the worry right now is your dated unsecure modem.

[Chunk]

Thanks thenry

Support can you send me one please or arrange for Dave the area engineer to call round please?

I have also had a much more reliable connection since Dave removed the attenuator from my modem. He also kindly replaced my old Telewest STB while he was here which pleased my missus

Thanks all.

[thenry]

it might be quicker for you to call in

did Dave the tech go out to the cabinet when sorting your levels? could you post an update of your power level/stats mate

[Chunk]

 Dave removed the attenuator from my modem.

I checked the levels from the router while he was here and they were within parameters. My current levels are:

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status

Operational

Channel ID

4

Downstream Frequency

331000000 Hz

Modulation

256QAM

Bit Rate

20480000 bits/sec

Power Level

3.9 dBmV

Signal to Noise Ratio

41.5 dB

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status

Operational

Channel ID

2

Upstream Frequency

22200000 Hz

Modulation

16QAM

Symbol Rate

2080000 bits/sec

Power Level

45.0 dBmV

[thenry]

the attenuator would and has brought your downstream levels up and is within a good range. a switch at the cabinet onto a different tap would see your upstream drop which it has within a good range. 

[Chunk]

Thanks again. There are no spare taps on the street cab so I did'nt waste the engineers time

I've been on this service since 2001, so I've got to know a bit about the network, at least locally that is.

Cheers

[jb66]

Dave will be pretty annoyed if tech support send him out again as he will get a repeat fault, that modem isnt obsolete

[Chunk]

Thanks for your advice JB.

[Jason_G]

Hi chunk,

Just to back up jb66, that model of modem is fine. Indeed, it's the same model that I still use at home.

Are you still seeing any issues at all? I can see the downstream utilisation on the local network looks a little high, but everything else checks out fine from here.