high ping/packet loss at evening times

[Spinnerer]

Been experiencing this for at least last month between 5PM - 11PM

Online gaming is impossible at those times, and often websites load very slowly :<

http://www.thinkbroadband.com/ping/share-large/e41ce8414b7f236a4ea1fde15394cbcd.png

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    21 ms    18 ms     6 ms  10.14.164.1 
  2     7 ms    34 ms    43 ms  popl-core-2b-ae4-1438.network.virginmedia.net [62.255.161.65] 
  3    34 ms    37 ms    22 ms  popl-bb-1b-ae9-0.network.virginmedia.net [82.14.127.245] 
  4    29 ms    97 ms    22 ms  glfd-bb-1a-ae4-0.network.virginmedia.net [213.105.159.61] 
  5    10 ms    61 ms    12 ms  glfd-bb-1b-ae0-0.network.virginmedia.net [213.105.172.6] 
  6   167 ms    54 ms     8 ms  glfd-tmr-1-ae5-0.network.virginmedia.net [213.105.159.46] 
  7    41 ms    58 ms    92 ms  tcl5-ic-1-as0-0.network.virginmedia.net [62.253.185.78] 
  8    15 ms    49 ms    41 ms  212.58.239.249 
  9     *        *        *     Request timed out.
 10    15 ms    25 ms    58 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46] 
 11    83 ms     *       48 ms  132.185.255.134 
 12    88 ms    76 ms    14 ms  212.58.241.131 

Trace complete.

 More tracert: http://pastebin.com/ZhKpVxSV

Downstream Receive Power Level :    -3.3 dBmV
Downstream SNR :    36.2 dB

Upstream transmit Power Level :     44.2 dBmV

Any update much appreciated

[James_C]

Hi Spinnerer,

The UBR which handles your connection is currently suffering from very high utilisation, particularly at peak times. This has been raised to our network teams under reference F001969206.  Work to resolve this issue is currently scheduled to take place on 30/05/2012 (although this may be subject to change).

We're very sorry for the inconvenience this has caused.

[Spinnerer]

So far no service improvement.

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    15 ms     *        *     10.14.164.1 
  2   127 ms    50 ms    12 ms  popl-core-2a-ae4-1439.network.virginmedia.net [62.255.161.5] 
  3    32 ms    50 ms    20 ms  popl-bb-1a-ae6-0.network.virginmedia.net [82.14.127.241] 
  4   355 ms    45 ms    20 ms  nrth-bb-1b-as3-0.network.virginmedia.net [213.105.172.13] 
  5   175 ms   111 ms    13 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18] 
  6   169 ms   157 ms    58 ms  pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237] 
  7     *        *        *     Request timed out.
  8     *      255 ms     *     ae1.er01.rbsov.bbc.co.uk [132.185.254.46] 
  9    14 ms    14 ms    11 ms  132.185.255.134 
 10    80 ms    85 ms    90 ms  212.58.241.131 

Trace complete.

 More tracert: http://pastebin.com/XtKrubqt

Downstream Receive Power Level : 	-3.9 dBmV
Downstream SNR : 	36.9 dB

Upstream transmit Power Level : 	42.7 dBmV

[Jason_G]

Hi spinnerer,

I have just checked the ticket F001969206 and can see that it's still open. The latest estimate for the fix is 27th June, although this is subject to change.

[udchishti]

Hi, 

I've been experiencing a similar issue with the broadband speed during peak times. 

64 bytes from 173.194.66.94: icmp_seq=48441 ttl=47 time=62.358 ms
Request timeout for icmp_seq 638266
64 bytes from 173.194.66.94: icmp_seq=48443 ttl=47 time=73.462 ms
Request timeout for icmp_seq 638268
Request timeout for icmp_seq 638269
64 bytes from 173.194.66.94: icmp_seq=48446 ttl=47 time=38.251 ms
64 bytes from 173.194.66.94: icmp_seq=48447 ttl=47 time=161.003 ms
Request timeout for icmp_seq 638272
64 bytes from 173.194.66.94: icmp_seq=48449 ttl=47 time=142.817 ms
64 bytes from 173.194.66.94: icmp_seq=48450 ttl=47 time=124.888 ms
64 bytes from 173.194.66.94: icmp_seq=48451 ttl=47 time=35.836 ms
64 bytes from 173.194.66.94: icmp_seq=48452 ttl=47 time=74.975 ms
64 bytes from 173.194.66.94: icmp_seq=48453 ttl=47 time=98.952 ms
64 bytes from 173.194.66.94: icmp_seq=48454 ttl=47 time=52.503 ms
64 bytes from 173.194.66.94: icmp_seq=48455 ttl=47 time=105.095 ms
64 bytes from 173.194.66.94: icmp_seq=48456 ttl=47 time=162.251 ms
64 bytes from 173.194.66.94: icmp_seq=48457 ttl=47 time=246.141 ms
64 bytes from 173.194.66.94: icmp_seq=48458 ttl=47 time=107.971 ms
Request timeout for icmp_seq 638283
64 bytes from 173.194.66.94: icmp_seq=48460 ttl=47 time=69.207 ms
Request timeout for icmp_seq 638285
Request timeout for icmp_seq 638286

Please advise. Post Code BH8

[Lindsey_P]

Hi udchishti,

Sorry that you're experiencing problems with your connection. I have checked your network segment and can see that it had experienced some spikes in utilisation around the time of your last post although over all the utilisation on the UBR is at a low level with minimal spikes during peak periods. Your local connection, your modem, appears to be functioning well at present with your power level and SNR readings at optimal levels. 

Are you using a wired or wireless connection? When you performed the above test was the device you were using the only one on your local connection?

[udchishti]

I was using a Wireless connection. We have 3 devices in the house. But it's during 6pm to 10pm when you really see a drop in performance. 

here is a link to the ping test if it helps. Does show the packet loss that I experience

http://www.thinkbroadband.com/ping/share/12bda67dfa2ac3edd5eda7504fbca561.html

[Steve_Brett]

Hi udchisti

That think broadband graph does not show any packet loss. Packet loss is shown as red lines coming down from the top of the graph. Your thinkbroadband profile looks pretty good. I can see that this is a link to a live graph, so things may have improved since you last posted, please advise whether you are still seeing this issue.

[boothy_2012]

It is a lot better than my graph.

http://www.thinkbroadband.com/ping/share/254be4320acde127ddd539d41b60e312.html

[Spinnerer]

I feel like the issue is slowly returning.

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    62 ms    10 ms    43 ms  10.14.180.1 
  2    32 ms    38 ms   162 ms  popl-core-2a-ae4-1444.network.virginmedia.net [62.255.161.21] 
  3    26 ms    77 ms    26 ms  popl-bb-1a-ae6-0.network.virginmedia.net [82.14.127.241] 
  4    18 ms    16 ms   128 ms  nrth-bb-1b-as3-0.network.virginmedia.net [213.105.172.13] 
  5    40 ms    29 ms    16 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18] 
  6    84 ms    65 ms    33 ms  pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237] 
  7     *        *        *     Request timed out.
  8    39 ms    44 ms    59 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46] 
  9    84 ms    30 ms     *     132.185.255.60 
 10    15 ms    35 ms    60 ms  212.58.241.131 

Trace complete.

Downstream Receive Power Level : 	-2.1 dBmV
Downstream SNR : 	38.2 dB

Upstream transmit Power Level : 	44.7 dBmV