on 16-09-2012 11:38
Due to economic conditions I am going to drop down to 30mb connection from 60mb connection. Does this mean giving up my existing superhub for a lesser one and also what difference does it make to the cost. I am at present on XL broadband package.
Should I have posted this message in the wrong forum, please excuse me.
Answered! Go to Answer
on 16-09-2012 11:40
on 16-09-2012 11:40
There would be no change to the kit needed. As for cost differences, it depends on what your package is but for broadband when taken with a phoneline the difference between L 30 and XL 60 is £4 a month
16-09-2012 14:12 - edited 16-09-2012 14:13
The cost difference is a small one, If you go through retentions then you may find the differnece is laughable.
For example, I am currently paying £27.90 for xl+phone and the base price is £32.40 (varies).
With the £30 online sign up and half price for 6 months (18 month contact) then new customers pay an average of £27.57 PCM
((£32.4*18) - £30 - (£9.5*6)) / 18 = ~£27.57
So phone retentions and try to get a price around that mark.
The 30 meg offer (when using the above math) works out to about £24.32 for phone + BB, so aim there with retentions if you plan to go "down" a tier.
Good Luck and be nice to the staff in retentions as they are the only ones who can key these changes.
on 18-09-2012 23:35
Thanks very much for your helpful ewply. Just one question, how do I get in touch with the "retentions" people, as I am not familiar with this phrase.
Again, many thanks.
19-09-2012 01:17 - edited 19-09-2012 01:20
150 - select the option "thinking of leaving us".. Do it sometime in the morning if possible, and during normal hours.
Also keep in mind that retention offers usually incur a re-start of the contract cycle, usually 12 or 18 months. If you are on a 30 day rolling now and need a lower price then tell them you are having a hard time meeting your bills and explain what you want, they SHOULD be receptive.