Broadband

Not all emails being received?

Hi,Could anyone offer any assistance with an issue I'm having with my VM email account, which is an old Blueyonder one. Emails are being received however not all, I've specifically been waiting for an urgent email to arrive, with an attachment. The s...

Hub 5

I have had the Virgin hub4 for some time but even with the WiFi pods WiFi is not always reliable and get buffering sometimes when streaming Netflix and Amazon Prime. I am on gig1 and have just renewed my contract and wonder if hub 5 would improve th...

Connect app can't do modem test

Connect app can't do modem test??

change email password

Can someone tell me how I can go about either recovering my email or changing my password for my main email address please?Thanks.

Hub 5 constantly drops out in modem mode

We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing. However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...

Wifi pods not connecting after new hi

I just moved house and had a new hub 5 installed. My white wifi pods will not connect. I have tried connecting by cable and deleting / reinstalling but nothing works. Please help

Red light on hub

Hi, now have a red light on my hub.Read previous posts regarding this and it seems there is a issue with the hub and needs changing. Its quite a few years old now.

Unstable broadband connection

I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...