QuickStart, set up and connections
Installing and configuring your kit
3539 PostsActivity in Broadband
Extending Virgin Broadband Contract for Short Term: Options?
My current 18-month contract with Virgin Broadband is set to expire in mid-June this year. Since we are planning to move house in July or August, we will definitely need a stable broadband connection until then. Is it possible to extend my contract b...
Address is not listed, neighbours have it- spoke to Virgin on phone - less than helpful
My partner and I just moved house to a new build. We tried getting WiFi sorted with Virgin as we had no luck with BT/Open Reach and Fibre as we were told it was not available to us. We then spoke to our new neighbours who told us they were with Virgi...
Re: red light on virgin media hub
Hi. I am currently having the same issue and have tried the troubleshooting. Is there anything else I can do?
Disappointing
Up until a few months ago, I was on EE, with a 330MB connection. And most of the time I was getting around 250MBPS to devices over WIFI.I moved to Virgin a few months ago on a 1GBPS connection, with fibre to the premises. However, I actually get slow...
Resolved! Outlook SMTP SSL Error
I am using a very old e-mail client Outlook 2010 but until today have had no issues sending / receiving mail. However today I get this:"0x800CCC1A " your server does not support the encryption type you have specified"I wonder if some new requirements...
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
Hub 5x no DMZ and modem mode
Hi all,Ive been reading up here an see that the modem mode is not available yet but I see al lot of people going the double NAT route using DMZ.i decided to try that but noticed I don’t have DMZ option on mine. So I configured it anyway and it seemed...
Old superhub 1?
Hey allMy hub has not been particularly reliable lately, it may work ok for a couple of weeks then drop out repeatedly for a few days.I have been with virgin since they took over telewest communications.I have had a look at the back of the router and...
Blueyonder not sending e-mails
Can anyone suggest why Blueyonder is not sending some of my e-mails, even when I am replying to ones sent to me. They are being routed to my drafts folder. There is no problem when I use my i-pad
low device signal strength on Hub 5
So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues. The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to...
