QuickStart, set up and connections
Installing and configuring your kit
3593 PostsActivity in Broadband
Need help with network log
Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and give qos its helped a lil but the problem is with t...
Sudden drop in SamKnows RealSpeed to router
Just poppin' in to mention I'm also having issues with drops in speed although I'm not in the York area. I noticed yesterday that my speed had dropped all the way down to 1.6 Mbs but upload speed remained at 100 Mbs? I've tried the following Rebooted...
Loss of service - over 2 weeks
Looking for any advice - I’ve had a complete loss of service for over 2 weeks now and I have been unable to get anywhere with virgin as to when it will be fixed; I’ve exhausted every option on the phone lines, live chat and now resorting to trying th...
Hub5
I’ve just upgraded to the1 gig internet and still haven’t got my hub 5 is there a reason why, because it states that it comes with the upgrade
Port Forwarding to WD My Cloud Home
Hi ThereI'm trying to configure my new WD External Hard drive but it is automatically in relay mode which is restricting its use.WD have advised me the router needs to enable Port Forwarding but I do not know how to do this - I have a Hub 5 - can I g...
No Services for 6 Days - 2.5 Week Wait for Repair!
In the early hours of last Wednesday (17th April) we suffered a total loss of services and haven't had TV or internet since.An engineer came out on the Friday (19th April) who did some tests, but essentially fobbed us off by saying that the CS team w...
VM Connect cant find hub4
I also am having issues connecting to my Hub4 since upgrading 1gig broadband this week, BM connect can’t connect and the speed is frequently showing slower than when I was on 350 gbps broadband, I am paying more and getting less! Can you help please ...
up grade not happened
so Thursday 18 April 24 I did a upgrade for my internet got two emails one precontract documents and the other being the order summary. now the Estimated activation date was Sunday 21 April 24, I get things happen things are late so wanted to ask you...
Not all emails being received?
Hi,Could anyone offer any assistance with an issue I'm having with my VM email account, which is an old Blueyonder one. Emails are being received however not all, I've specifically been waiting for an urgent email to arrive, with an attachment. The s...
Slow speed on PC
I now have a new Hub 3 with 350 Mbps. I am getting speeds on my mobile of abot 250 Mbps near the hub and pretty good round tge rest of the house (I have 3 pods). However the speed on my PC which is connected by Ethernet cable is only 100 Mbps. Why...
