Broadband

Hub 3.0 stops responding with errors.

I've the hub 3.0 in modem mode because I have my wifi using my own router which out performs that with the hub 3.0. Everything has been fine until the last few weeks, for no reason my internet goes off & I'm no longer able to access the hub to check....

Virgin upgrade works has messed up power levels

Hi had some work on my local network done today as it says it was doing upgrade work to improve the services, But after being down for half the day when the hub came back online I saw the power levels are way out if sync now. The downstream before wa...

Lost access to websites based in China !!!

I also started having this issue some time last week. Websites based in mainland China stopped working for me, it was working fine before.I've called the technical support but couldn't fix it ！！！

Resolved! New router ordered but never arrived

I renewed my contract with Virgin on 27/03/24 and asked about getting a new router - ours is approx 8 years old - the superhub 2. The operator on the phone agreed ours was old and needed replacing. They said it would be sent out and I should receive ...

Virgin IP address black listed

After months of bounced back emails to my own domain email address and multiple conversations with my email hosting company, I have discovered my virgin IP address is black listed causing the issue. Spoke to Virgin technical support for 40 minutes an...

Move Virgin wall socket

Hi I’m also wanting my wall socket moved after just having an install and finding it’s not in a good place for the dog and the baby…. Can I get booked in please thanks.

Can someone please help me order a pod

Just had an engineer out and he's told me to order the Pods. Ring VM after a load of faffing she tells me she can't order them and I have to use the Connect app. So I've done the scan and it said I need to order one. Can I find anywhere to blooming o...

Unable to complain to Virgin Media as a non-customer

Virgin Media visited my house when I wasn't there and put a cable through my garden and path - damaging my path and filling the channel with cement. They also put a box on my wall. My house is being sold and the future owners ordered the cable for wh...

Hub 4 White light flashing on setup - Still flashing after 1 Hour

My new hub 4 arrived Today, and I've connected everything at the back, switched it on etc. The light is flashing white, which I'm aware it does while booting up. However the guide says to leave it for 30 minutes for the connection to stabilise but it...

When will it be live

Virgin media have installed cable down our road for over 4 months now, we have the little black virgin stamped boxes on the ground outside but we still cannot see any packages on the Web, says not in your area yet? We are getting close to the end of ...

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