QuickStart, set up and connections
Installing and configuring your kit
3583 PostsActivity in Broadband
Unstable broadband connection
I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...
charged Mays after stopped to move home wont send me new quickstart to new home
im on whatsapp for 2 hours presently, waiting on home movers to reply as this is ans been one big mess for 6 days! cancelled as moving home, had no contract, paid up to May, only to see been billed after ive moved , now ive waited 6 days for quicksta...
Email woes again
So, after being a customer since the very early days, email is not working using mail on my two work iMacs. Worked fine until Friday, I have four email addresses. Have the SMTP settings been changed? Have gone through mine and they all match up corre...
Beginner advice
I've always had Internet that has come on the BT network through the phone port but got a good deal with virgin. The guy who lived at my house before had virgin as he mentioned it when I moved in. I signed up a couple weeks ago and realised I don't k...
Is anyone experiencing issues with “VM CONNECT APP”
HUB apparently not recognised - despite internet and TV working - VM a waste of space advising there is a power outage that’s causing the issue?
How to request replacement Hub/router?
Hi: My Super Hub 2 has started acting-up. Does anyone know how to request a replacement?It was in modem mode, but stopped working, so I disconnected all ethernet and performed a full pinhole reset as instructed by the support webpages. This got it wo...
Broadband issue
Hi, I have the Hub 5 and are on M500 package. We have two PS5's and a gaming laptop, they are all hard wired with a cat 6 cable. Recently the connection keeps dropping causing us to lose connection to the servers? Today it happened over 10 times in t...
Webmail - forbidden - AppPassword Reset
I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also...
Resolved! new router for 1g speed?
HiI had gone for a new contract on the 28th March. At the moment my speeds are still showing 500 gb . I went for the 1g speed which works out at £60 a month instead of £80.I received an email this morning to say that my old contract has run out and ...
Help, some websites are blocked despite childsafe and virussafe off
Help, all of a sudden, some websites are blocked by Virgin Media, despite having both childsafe and virussafe off under online security.I tried turning on and off childsafe but it doesn't turn on or off, it stays off with the following error 'Sorry t...
