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Activity in Broadband

Internet keeps dropping out

For the last week my Internet has been dropping off for 30 seconds then it comes back on again. I have a hub 5 and keep getting 16 consecutive T3 timeouts plus US profile assignment change. I have had loads of these errors today. Can someone look ont...

Am I a Happy Virgin Customer? Feel I need to have a bit of a moan.

I have been a Virgin Media customer since they took over Blueyonder a life time ago.In every home for over 20 years, as an avid gaming family, we have taken their fastest Internet and land line every time.Have I had great service? The answer, well no...

WASPUK by Joining in
  • 724 Views
  • 7 replies
  • 0 kudos

Connect App Issues

Virgin Media Connect App yet again not working. It can never find the Hub or two wi-Fi pods. Followed every instructions given and still no joy. It even says the two wi-fi pods are not compatible with our Hub 4.It’s a joke, takes ages to get through ...

Hornet37 by Joining in
  • 145 Views
  • 5 replies
  • 0 kudos

Resolved! Blueyonder email.not recognised

Hi a few days ago I could not access my blueyonder.co.uk email address. The message said it had been hacked or was inactive.I followed the instructions and changed my password but it only started working again the following day. Now a week later it i...

Missing emails (again) - blueyonder.co.uk address

I only post here when there are issues with the VM mail services - and there have been no issues for the past couple of years! I have noticed the number of email I receive has decreased.  It was a daily digest email from Finextra that first brought t...

3_g by On our wavelength
  • 548 Views
  • 15 replies
  • 0 kudos

Unable to set new secondary email account password

I have been with NTLWorld/VirginMedia for something like 20 years.When I first established my account I setup ntlworld.com email addresses.  The email address I use for many many different logins online is not the same email address that I use to log...

Blocked email - cannot reset password

Hello Is there anybody from Virgin that could help me to unblock my email account. I've tried to reset my password as instructed but am not having any luck at all.  Regards  Malcolm      [MOD EDIT: Subject title changed for clarity]

Complaint - installation

Hi, I joined Virgin about 2 months ago and the experience has been terrible. To start the internet was unable to be installed and after multiple failures to turn up from engineers and installation teams, I finally had my wires ran in the back garden ...

ConReg by Just joined
  • 77 Views
  • 1 replies
  • 0 kudos