QuickStart, set up and connections
Installing and configuring your kit
3555 PostsActivity in Broadband
Internet keeps dropping out
Hi,My internet drops out multiple times an hour everyday, and has been doing this most days since install. We've had engineers out two times in the past, and the issue hasn't seem to get better.Can anyone help at all? Below are images from my "Networ...
Webmail - forbidden - AppPassword Reset
I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also...
Regular dropouts
Recently moved from BT (dreadful) to VM 1 Gig broadband. It’s fast and mainly excellent but routinely drops connectivity, usually once or twice a day, for a minute of less. I notice because I often work online all day and I notice the drop. I don’t n...
Email not working since 15/04/24
Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail.For me, I get:16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - Co...
Intermittent internet for months now, impossible to get a hold of someone to help
For months now, even on ethernet, packet loss and latency skyrockets to unusable levels, its become more and more frequent. It has happened almost every day for the past week.I've tried to go through VM contact many times, only to receive a generic m...
Unable to access secondary email account
Hi, my wife's virgin media email account (secondary account set up via my main login) was hacked a couple of weeks ago, and it has now been locked, I believe due to the amount of spam etc this has caused.I have tried all the steps suggested on the he...
Resolved! Email not receiving with Outlook - connection error's
Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...
Wired connection slower than WiFi
New to Virgin, got 1gb package with Hub 5. Got my PC sitting right next to router and using wired connection. I'm only getting half the speed compared to the WiFi. Thought it was because I had cat5e cable, upgraded it to cat 7 and it's made no differ...
RE: non VM email
Am I correct in believing that when a non VM email address is used to access a VM account it supersedes your old one, ie, when used it logs you into your account then when VM emails are accessed from the account home page it takes you to the email a...
Weird Speed Test Results
I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up. However, abou...
