QuickStart, set up and connections
Installing and configuring your kit
3555 PostsActivity in Broadband
Hub 5 - can no longer name my devices?
I have most the devices connected to my Hub 5 named for ease of use. The interface for doing this is buggy at best (you cannot rename stuff on row 3 onward as it overlays the top row items, plus you have to check MAC addresses on another screen firs...
complaint - broadband installation
we can use some suggestion here regarding the broadband installation. contract signed on 9th Feb 24 with agreed installation date: 11th April. no one turned up on the day, call the number: 0345 454 1111. after 40 mins of investigation, we were advise...
Hub 5 loses connection,
my Hub 5 has lost connection about 4 times in the last 48 hours, white light on front goes out and power supply still has a green light so no issue with plug, I have to restart the Hub 5 and all is well with the White light back once rebooted, howeve...
2.5 Days with No Services!
Hello,Woke up on Wednesday morning to find a flashing green power light and solid green wifi light on my Hub 3 - no internet or TV. Went through the usual checks and resets and ended up scheduling an engineer to come out on Friday (today).Later that ...
Hub 5 Keeps losing connection
Hi, "Upgraded" to the hub 5 and have suffered countless connection problems. I randomly lose connections from my devices, wireless and wired. I've had red flashing light several times, currently there is an issue in the area and I can barely watch TV...
Resolved! Port forwarding issue VM can't solve, useless customer service - CHANGE YOUR ISP !!!
This post is to make community aware !!! Stay away from Virgin Media !!!Long story short (as short as possible): I wanted to unblock port 44158 on my router to be able to use Hellium miner, also wanted to be able to unblock different ports (some gami...
Super Hub 5 randomly disconnected flashing blue
Ever since I switched to a SH5 I've had nothing but problems. It's disconnected 3 times over the past 3 days and now it's gone altogether flashing blue and offline. This has happened before and it was offline for a few hours there was nothing on the ...
Can someone please help me order a pod
Just had an engineer out and he's told me to order the Pods. Ring VM after a load of faffing she tells me she can't order them and I have to use the Connect app. So I've done the scan and it said I need to order one. Can I find anywhere to blooming o...
Sudden drop in SamKnows RealSpeed to router
https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...
Virgin IP address black listed
After months of bounced back emails to my own domain email address and multiple conversations with my email hosting company, I have discovered my virgin IP address is black listed causing the issue. Spoke to Virgin technical support for 40 minutes an...
