QuickStart, set up and connections
Installing and configuring your kit
3582 PostsActivity in Broadband
How to request replacement Hub/router?
Hi: My Super Hub 2 has started acting-up. Does anyone know how to request a replacement?It was in modem mode, but stopped working, so I disconnected all ethernet and performed a full pinhole reset as instructed by the support webpages. This got it wo...
Webmail - forbidden - AppPassword Reset
I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also...
Resolved! new router for 1g speed?
HiI had gone for a new contract on the 28th March. At the moment my speeds are still showing 500 gb . I went for the 1g speed which works out at £60 a month instead of £80.I received an email this morning to say that my old contract has run out and ...
Beginner advice
I've always had Internet that has come on the BT network through the phone port but got a good deal with virgin. The guy who lived at my house before had virgin as he mentioned it when I moved in. I signed up a couple weeks ago and realised I don't k...
Help, some websites are blocked despite childsafe and virussafe off
Help, all of a sudden, some websites are blocked by Virgin Media, despite having both childsafe and virussafe off under online security.I tried turning on and off childsafe but it doesn't turn on or off, it stays off with the following error 'Sorry t...
Intermittent WIFI Hub 4 hot to touch
Hi I have a superhub 4 wifi speeds have always been lousy with dropouts etc recently i have had to place hub on its side to cool it down the top grill bit was getting hot to touch stuck with hub but recently had smart home heating, tv etc that use wi...
Unable to access secondary email account
Hi, my wife's virgin media email account (secondary account set up via my main login) was hacked a couple of weeks ago, and it has now been locked, I believe due to the amount of spam etc this has caused.I have tried all the steps suggested on the he...
Issues with Outlook e-mail error (0x800CCC1A)
Like many users here I too am now having issues with this, nothing has changed my end to cause such a thing.Monday the 15th April was the last day I was able to receive e-mails on my client.I use Outlook 2007 and Windows 7, Nothing change my end, no ...
Unstable broadband connection
I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...
Simple Port Forwarding Hub 5 Not Working
Hi everyone,I have been doing a simple Port Forwarding task with the Hub 5. I have done this before with previous Hubs countless times and not had any issues, but can not work out what has gone wrong this time. I have a simple set up of just a deskto...
