QuickStart, set up and connections
Installing and configuring your kit
3555 PostsActivity in Broadband
New router ordered but never arrived
I renewed my contract with Virgin on 27/03/24 and asked about getting a new router - ours is approx 8 years old - the superhub 2. The operator on the phone agreed ours was old and needed replacing. They said it would be sent out and I should receive ...
Superhub 4 is rubbish
I have had virgin internet since the Gerald boxes then upgraded to virgin bb hub 1,hub 2,hub 3 with mo problems I upgraded to 350mb and was given a super hub 4 what a disaster the wifi range and speed is pathetic I have no signal upstairs or in the f...
Error connecting to POP3, SMTP and IMAP servers
I have been using Forte Agent as an email client since as long as I can remember.Recently tried to use it and using servers imap.virginmedia.com, imap.blueyonder.co.uk, and the smtp and pop3 versions, I am now getting an SSL error 80090302. Any clues...
Wifi Pod constantly blinking blue
I’ve begun having issues with my broadband on the lower floor, upon plugging in my Wi-Fi pod is just continuously flashing blue. I have reset the hub, switched off the pod, moving the pod to same room as my hub.Regardless, it still starts with green ...
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
Random mix of devices don't connect to internet wired or wireless
A month or 2 ago I started to see some of my devices lose internet connection, sometimes just for an hour, sometimes a few hours. It's been happening 2 or 3 times per week. The latest occurrence was on Wed this week, about 5pm and it's still happenin...
New Router with renewal?
Hello!I'm a returning Virgin customer, and recently, my router (Hub 3) has started to show signs of overheating (an Orange/red light consistently on the front of the router, along with the top being warm).This comes just in time for a contract renewa...
Resolved! WiFi pod
Moved to virgin broadband about six weeks ago after being with bt, in our third bedroom the WiFi is nowhere near 30gbps, I've done three tests on the connect app. There is no option to order a pod on the app so I called virgin,on Tuesday got through ...
Email account problem AGAIN!!
My )revious posts will show that following the sudden problem of my wifes email not working. It took 3 weeks of messages on here and countless hours on the phone to get this working again and even then she could only get them on her windows Live mai...
cant access my virgin media email and account
Hi all.Ive been trying to access my VM email, but which is a @virginmedia.com mail which is linked to my actual outlook email. But when i click forgot email it only reveals a few characters in the email address.. Furthermore i dont know the password ...
