Broadband

My secondary email as vanished

So I was hacked in my email address 2 days ago none of the virgin media agents can help me, I had my networks account since I signed up 16 yrs ago, all the agents giving me different answers, my secondary account I always use and it’s gone to the it ...

IP Address apparently blocked and according to second line technical help only three options to resolve

Hi, after not being able to send email all day I called the helpline and was passed to a back office for second line tech support which was not in the UK. I was told it was that my ip address was blocked,as a result i cannot send email from outlook i...

1gig broadband virgin media

Is there a benefit for latency with the 1gig broadband virgin media?Does it use docsis 3.1?

SMTP not working on all email Accounts? (Can't Send emails, only receive)

Hi,I'm having problems sending email, IMAP is working fine so I can receive ok but all of a sudden SMTP has stopped working on all my Virgin Media email accounts so all email is stuck in the Outbox.Anyone else having this problem and are Virgin Media...

Unauthorised trespass on private land

Yesterday installation of your services were being carried out on the main road at the top of our private driveway. Your team decided that It was a sensible move to completely block access to our driveway meaning that both myself and one of our neigh...

13 days without service

What an absolute shambles! 13 days without broadband and possibly another 8 working days to go as no one can send the correct engineers the first time.issue started with the outside engineer install apparently as the inside engineer came out and said...

I need a wifi pod

Same story as a lot of people…I am a volt customer on 500Gb broadband and have dead spots in my home.. in some rooms I can barely even connect to the router let alone maintain a decent speed…my ring video doorbell at the front door often can’t do its...

Resolved! Upgading Broadband Package

Hi thereI was just wondering what is happening with my order as I requested for Gig1 Fibre broadband and placed the order on Tuesday 19th March as my contract is ending soon. I was told that my installation date would be Friday 22nd March but I wasnt...

E-mail offering Hub4 at no extra cost

Hi,I received an e-mail offering a new Hub 4 at no extra cost. I went ahead and placed an order and saved a copy of the order that said "We've got your order". However I have not received an acknowledgment e-mail and there is nothing showing in my Vi...

Can't sign in and apparently email not recognised

Hello everyone,Today I've been trying to log in to my virgin media account to check some settings (I normally use a desktop client called eM Client) but couldn't sign in due to an FSB50 error code. I deleted my cache but it didn't fix the problem and...

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