QuickStart, set up and connections
Installing and configuring your kit
3594 PostsActivity in Broadband
Hub 3 with pods only accepts connections to 2.4 GHz
I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...
Activation fee
Hi I recently talked with virgin media and want to install 132 mbps 26£ per month package but they are saying me to pay 35£ activation fee and their websites says no upfront cost no fees for first time customer. Their website says we can select self ...
Wifi keeps dropping, have to restart several times a day
Wifi loses internet connection several times a day. The network log says it may be the T3 and T4 timeout. Please advise how this can be fixed. Restarting fixes the issues temporarily.Cable Modem StatusItem Status CommentsAcquired Downstream Channel (...
Need help with network log
Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and give qos its helped a lil but the problem is with t...
Fluctuating download speeds through pod
Hi all, new VM customer here. Moved home and went with VM with the Gig1 service.Speeds to router are superb - always above the 1000 minimum I should be getting. However, I'm consistently getting issues with my download speeds whilst connected to a bl...
power levels are not perfect
the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.
Resolved! Vpn ethernet constantly dropping off - anyone else had this recently?
Hi allI use a vpn ethernet connection to work from home - since Monday the connection drops every couple of minutes. So far I've had a new hub and the promise of a new ethernet cable but my work pc has been tested on a BT ethernet connection and work...
WiFi boosters needed?
Just got an email about guaranteed speed of 20mbps and my WiFi is not doing that. Does anyone know how to claim the free boosters?
Extremely unreliable and laggy Internet for ~1 month now
Hey, I have been experiencing extreme lag almost all day but especially from around 3pm onwards, All devices wired and wireless, usually all evening. Have done all the usual cable checks etc. Can't seem to get an idea of what is happening myself from...
Intermittent WIFI Hub 4 hot to touch
Hi I have a superhub 4 wifi speeds have always been lousy with dropouts etc recently i have had to place hub on its side to cool it down the top grill bit was getting hot to touch stuck with hub but recently had smart home heating, tv etc that use wi...
