QuickStart, set up and connections
Installing and configuring your kit
3585 PostsActivity in Broadband
Wifi Pod Order Help
Hello, I am wondering if someone can help regarding an order for a Wifi pod that I had placed with Virgin. Over a week ago now i had spoken with an operator on the Virgin media online chat and, after providing some information and speed test results ...
Constantly getting SYNC Timing Synchronization failure - Loss of Sync network error
I have been constantly experiencing lost of internet for the past month, internet keep disconnecting in random time and am really annoyed about this. The network log shows multiple SYNC Timing Synchronization failure - Loss of Sync and No Ranging Res...
SMTP not working on all email Accounts? (Can't Send emails, only receive)
Hi,I'm having problems sending email, IMAP is working fine so I can receive ok but all of a sudden SMTP has stopped working on all my Virgin Media email accounts so all email is stuck in the Outbox.Anyone else having this problem and are Virgin Media...
Spotter Request
I have received a flyer saying we are now served by the VM network, and the online portal says we can have all the Gigabits. I live at the bottom of a driveway shared with one other house. Before placing an order, I’d like to make sure we can get con...
Deleting an old ntlworld email account
Hello,please can someone help me delete my old ntlworld email account. Virgin can’t do it because the account is no longer active but the email has been hacked and I’ve got no way of getting into the account to change the password. Thanks
Broadband & Tv
Hi my WiFi has been messing about since Thursday and online it says postcode issue will be fixed by Tuesday morning, that’s 4 days no WiFi and no Tv, when is does work it keeps loading and bugging out. This frustrating, I got a family of 6 with 4 kid...
Ordering wifi pods
I've run the connect app and have areas with speeds of less than 30 Mps (not to mention complete dead spots that can't be captured by the app as it just tells me I'm not at home...). I've been around in circles trying to order pods. No response to my...
Connection dropping
After a lot of years with any problems, my connection started dropping at random times. A very helpful engineer came and checked every single thing and said was ok. After a couple of weeks, it has started again. The trouble is, often when it is being...
Internet connection drops SA3 area
Last couple of days my internet connection has been dropping for a couple of minutes at a time then resuming, is this a known issue on the SA3 area ?
Resolved! Entering 3rd party generated App Password
I am trying to set up a new virginmedia VM account on Microsoft Outlook 2019 on my new computer.I am lead to believe I need to generate a new App Password using a 3rd party app.I have gmail account so I am trying to use that.I log in to my VM account...
