QuickStart, set up and connections
Installing and configuring your kit
3591 PostsActivity in Broadband
Don’t have the right wall socket
I’m and trying to set up my quick start virgin package but the cables provided don’t match the wall socket. Can I get an adapter or do I need an engineer to come out and fit a new socket? Picture included of current setup and what the cable virgin pr...
Need help with network log
Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and give qos its helped a lil but the problem is with t...
VM have killed email being able to be received via SMTP on Windows 7
Hi allUnless anybody can suggest an ongoing fault being present is it reasonable to assume this now? It hasn't worked for almost 10 days now.Thanks
Out of contract Cancellation
I have just got off the phone to virgin media. I am out of contract. Yet Virgin Media insist on sending me emails saying they will waive the early exit fee if I supply my new address. My new address already has an ISP. I have no use for Virgin Media ...
Email not working since 15/04/24
Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...
Home Move disaster and terrible customer service and LIES
Where to start. Booked my home move well in advance to ensure no issues. The Pre install team then phoned on day of pre install to say there was a For Sale sign in the garden so couldn't carry out pre install and would schedule for the day I moved i...
Error connecting to POP3, SMTP and IMAP servers
I have been using Forte Agent as an email client since as long as I can remember.Recently tried to use it and using servers imap.virginmedia.com, imap.blueyonder.co.uk, and the smtp and pop3 versions, I am now getting an SSL error 80090302. Any clues...
Hub5
I’ve just upgraded to the1 gig internet and still haven’t got my hub 5 is there a reason why, because it states that it comes with the upgrade
Weird Speed Test Results
I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up. However, abou...
Email woes again
So, after being a customer since the very early days, email is not working using mail on my two work iMacs. Worked fine until Friday, I have four email addresses. Have the SMTP settings been changed? Have gone through mine and they all match up corre...
